WE ARE HIRING
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Open Position:
Senior Manager Recovery
The Senior Manager Recovery has primary responsibility of managing the Banks Recovery Unit and lead the proactive monitoring/supervision of non-performing asset. The role focuses on developing and implementing strategic recovery plans for non-performing assets (NPAs), managing recovery teams, ensuring compliance with regulatory requirements, and minimizing credit losses while maintaining strong client relationships.
THE ROLE
• Monitoring and supervising the daily collection of delinquent accounts.
• Supervise the work of debt collectors and auctioneers to optimize performance and maximize results.
• Take over assets deemed non-performing or impaired or risk of becoming non-performing or impaired from Portfolio Officers in a structured and documented fashion.
• Analyze non-performing and impaired or potentially non-performing and impaired transactions.
This includes financial and legal due diligence analysis.
• Ensure that all risks are identified, assessed and/or reported and appropriate actions are recommended for protecting the organization’s interest.
• Ensure compliance with established policies, procedures and internal controls to protect the organization’s interest
• Prepare recovery plans to include recommendations on when to realize losses, release any rights/security interests, and make material changes in transactions.
• To ensure efficient follow-up of severe cases of arrears of loans repayment to reach a realistic and affordable repayment plan which is informed where possible by an accurate financial statement.
• Lead achievement of recovery targets to contribute to organization’s financial performance.
• Develop annual plans and budgets incorporating inputs from the department team, Recovery
Area managers and Recovery Officers.
• Ensuring compliance with ACB policies and methodology, including adherence to Client Protection
Principles and customer service standards.
• Supervision of staff to ensure that business targets of the Department are achieved.
• Report any internal control deficiencies to General Risk & Compliance.
• Liaison with the General Risk & Compliance in co–coordinating staff and to ensure that business targets of the Unit are achieved.
• Responsible for building a strong and professional team of Recovery Officers through coaching, on-job training, personal example and constant feedback.
• Develop, motivate and effectively manage staff to ensure achievement of department’s objectives and standards.
• Mentor and coach the Staff team in Branches on Arrears Management
• Proactive self-education on existing procedures and products
THE CANDIDATE
Academic:
• Bachelor’s degree in finance, Law, Business Administration, Banking, or related field; master’s degree is an added advantage.
Desired work experience:
• Minimum 7 years of banking experience,5 years of which in a managerial position
• Demonstrated leadership skills with good command of both oral and written English
• Ability to balance opposing business requirements.
• Able to provide advice and cause/effect evaluation to support business decision making
• Good at managing large volumes of information and can add value through management reporting.
• Strong service ethic
• Ambitious and committed personality
• Highly motivated, energetic and enthusiastic
• Diplomatic
• Outstanding leadership, communication and customer service skills
• In-depth knowledge of loan recovery processes, credit risk management, and relevant legal frameworks.
• Proven track record of managing recovery in large and complex loan portfolios.
• Strong leadership, negotiation, and decision-making skills.
• Excellent analytical, communication, and interpersonal skills.
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APPLICATION INSTRUCTIONS
If you meet the above requirements and ready for great challenges,
Email Your Covering letter and Curriculum vitae to: [email protected]
Deadline: May 24, 2025
