Job vacancy announcement
General information
- Job title: Senior Officer – Issuing
- Department/division: Payment
- Number of vacancies: 2
- Job type Full-time Job
Basic purpose
The job holder will be mainly responsible for overseeing and managing the issuance of credit, debit, prepaid, and other types of payment cards for a financial institution. This role involves ensuring compliance with security and regulatory standards, coordinating with various departments, and providing excellent customer service.
Job vacancy
Main duties and responsibilities
- Oversee the end-to-end process of card issuance, including card production, personalization, and distribution.
- Implement and adhere to security protocols to protect cardholder data and prevent fraud.
- Ensure compliance with regulatory requirements, such as Payment Card Industry Data Security Standard (PCI DSS) and other relevant laws.
- Conduct regular audits and risk assessments to identify and mitigate potential security threats.
- Address customer inquiries and issues related to card issuance, such as lost or stolen cards stoppage.
- Provide support and guidance to customers on the use and features of their cards.
- Work closely with other departments, such as IT, customer service, and compliance, to ensure smooth card issuance operations.
- Liaise with external vendors on card manufacturers (stock management).
- Monitor and report on key performance indicators (KPIs) related to card issuance, such as error rates and customer satisfaction.
- Continuously evaluate and improve card issuance processes to enhance efficiency and customer experience.
- Stay updated with industry trends and technological advancements in payment cards and security.
- Perform any other responsibilities as may be assigned by the immediate supervisor.
Knowledge, skills, qualifications, and experience
Knowledge
- Strong knowledge of card issuance processes and security standards.
- Excellent organization and multitasking abilities.
- Strong communication and customer service skills.
- Attention to detail and a commitment to accuracy.
- Familiarity with relevant software and systems used in card issuance and management.
- Ability to work under pressure and meet deadlines.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Relationship management with all employees and key decision makers.
- The role requires a customer-focused person, committed, and with keen business acumen.
- Computer proficiency.
Skills
- Effective listening skills.
- Good communication skills.
- Problem-solving skills.
- Personal integrity with a high regard for maintaining strict confidentiality.
- Excellent time management.
Qualifications
- Bachelor’s degree in Information Technology or any business-related field.
Work experience
- At least 2 years of relevant working experience in the banking sector.
Application process
- How to apply: Please submit your application quoting the job title in the subject field to [email protected].
- Application deadline: 13th June, 2025.
