Eleving Group is a fast-growing international financial technology company operating in 16 countries across Europe, Asia, and Africa. As part of our strategic growth in East Africa, we are establishing our presence in Tanzania to further enhance our regional footprint and deliver innovative financial solutions.
Our mission is to enable upward social mobility for people in diverse communities around the world by providing entrepreneurs who are excluded from traditional banking systems, access to credit. By combining asset financing, fintech, AI-based underwriting, and proprietary car portals we enable these local entrepreneurs (motorcycle taxi riders, Uber/Bolt drivers, and small business owners) to find and purchase their own vehicles.
Role Summary:
We are seeking a hands-on, results-oriented Debt Collection Manager to establish and lead our debt collection function. In this role you will design and implement effective collection strategies and workflows, build and develop a high-performing team, and drive debt recovery operations to optimize portfolio performance while mitigating credit risk.
Key Responsibilities:
- Build the Collection Function: Define debt collection strategy. Develop strategic plans for the debt collection department to optimize collection efforts and execute the strategy in the field
- Team Management: Recruit & lead the team of debt collection professionals, providing guidance and support to ensure high performance and adherence to company policies and procedures
- Performance Management: Define, calculate and monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness of collection efforts, identify areas for improvement, and implement strategies to enhance performance
- Relationship Management: Build and maintain effective relationships with internal stakeholders, including finance, legal, and customer service teams, facilitate efficient debt collection processes and customer issues resolution
- Continuous Improvement: Drive initiatives to streamline the processes, leverage technology solutions, and implement best practices to optimize efficiency and effectiveness of debt collection operations
Qualifications:
- Proven experience in debt collection, with a track record of successfully delivered strategies, budgets, and projects. International experience would be an advantage
- Strong knowledge of debt collection laws, regulations, and best practices
- Demonstrated ability to lead and motivate teams to achieve performance targets
- Commitment to integrity, professionalism, and ethical conduct in all aspects of debt collection activities
What We Offer:
- Opportunity to be part of a transformative journey in a dynamic industry.
- A collaborative, innovative, and supportive work environment.
- Professional growth and development opportunities within an international organization.
- Remuneration package will depend on candidate’s qualification.
To apply, please send your CV / motivation letter to: [email protected]
