Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Debt Collection
- Follow set down business processes, credit policies & procedures to enhance collection (GSM & Non-GSM) including individual post paid
- Compliance to collection tool kit – ensure total adherence to the collection guidelines.
- Focus on collection of due amounts
- Account reconciliation and dispute resolution/ clean up
- Outbound tele-calling collection (manual & via the auto dialer)
- Zero bad debts – ensuring no spillover of debts to over 90days bucket
- Aggressive collection engagement with customer through cheaper and customer centric modes of intervention (SMS and emails etc.)
- Ownership & execution of barring/unbarring process & reporting (dunning policy)
- Ensuring adherence of P2P as per dunning policy
- Ensure all customer paid amount has been allocated & booked
- Un barring of A/C upon payment
- Customer usage account management
- Ensuring correct credit limit in new and existing customers
- Monthly visitation of top customers
Bad Debt
- Systematic collection of debt from all aged buckets
- Ensuring no spillover of debts to over 90days column (zero bad debts)
- Emphasis on collection from the recovery bucket
- Collection efficiency from early bucket
Adherence to business processes & credit monitoring policies
- Dunning Policy – Strict adherence to dunning process and activity matrix. Use of SMS & email payment reminder letters as means of reaching the customer efficiently and effectively before service interruption
- Credit Limit Setting – Policy ensure new and existing customers have credit limit as per the business rules (per segment)
- Credit management process
- Fraud management process
- Pre-bill process
- Bill delivery, Bill return process
External stakeholder management
- Training & capability development partner
- 3rd party business alliances
- Credit reference bureaus & debt collectors
Develops strong customer relationships strategies
- Managing relationship team to ensure sensitivity to the customer’s needs, concerns, and emerging requirements.
- Assist management in devising retention strategies
- Monthly visitation of top customers
- Attend to customer’s enquiry and provide customers with the relevant advice and solution
- Ensuring tracking of contracts (expired & about to expire)
Communication
- All GSM & Non-GSM to have correct contact key person details at billing system (for e-bill delivery & dunning notification)
- Contact customers to remind customers of payment schedule and obtain relevant payments
- Ensure customers are reminded to pay before dunning intervention as per defined dunning process
Reporting
- Review of Daily Ageing analysis
- Timely and reliable customer data/ reports for collection planning (aging reports & bill generation reports)
- Prepare/reviewing of Collection reports
- Prepare Payment reports
- Post-paid customer e-bill delivery reports & physical bill delivery on time.
Qualifications
- A university degree in Commerce and Accounting or Advance Diploma in Accountancy
- At least 3 years’ experience in credit control or financial accounting of a dynamic business industry preferably telecommunications or banking sector.
- Sound knowledge of the Computer IT Administration Software, especially Sun Accounting System and Excel.
- Aggressive and able to influence.
- Ability to establish relationships with decision makers to increase collections
- High level of communication skills and negotiation power
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
