MFS Command Center Supervisor Vacancy
Overview
A new vacancy is open to join our team as an MFS Command Center Supervisor. Let’s grow together and become part of our mission to drive innovation and excellence in Mobile Financial Services (MFS).
Educational Requirements
- Bachelor’s degree in a relevant field like Computer Science, Technical Engineering, or a related technical discipline.
Experience Requirements
- 5 years of experience in IT operations, technical support, or a related field is frequently expected.
Core Responsibilities
- Lead and manage the command center team, promoting a positive and high-performing work environment.
- Provide coaching, performance feedback, and growth opportunities to team members.
- Supervise daily operations of the Mobile Financial Services (MFS) command center.
- Ensure adherence to banking regulations, internal policies, and security protocols.
- Analyze system performance, track KPIs, and report key metrics to management.
- Establish and lead processes for detecting, escalating, and resolving incidents efficiently.
- Conduct post-incident reviews and implement preventative improvements.
- Manage the command center’s technology and infrastructure to ensure reliability.
- Communicate effectively with internal teams and external partners, providing regular updates.
- Develop plans to enhance MFS operations, drive innovation, and support business growth.
- Collaborate cross-functionally to design and improve mobile banking services.
- Identify training needs and implement learning strategies to upskill staff.
- Ensure prompt resolution of complex customer issues and escalation where necessary.
Core Competencies
- Proven experience in MFS operations, customer service, and team management.
- Strong understanding of IT infrastructure, networks, and systems is necessary.
- Experience in managing projects and initiatives is often required.
- Strong knowledge of MFS regulations, compliance requirements, and security protocols.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in using MFS software and systems.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with digital MFS technologies and platforms.
Application Details
If this description corresponds to you, grow with us by applying before July 15, 2025.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
