Overview
Our employees are energetic and dedicated individuals who work in a
fast-paced and challenging position that relies on the ability to think
and react quickly, formulate creative solutions to pressing problems,
and serve clients with dedication. Our employees serve as the human
voice and personality behind the Citi brand as they provide quality
customer service with each and every client interaction.
Responsibilities
Requires a good knowledge of the range of processes, procedures and
systems to be used in carrying out assigned tasks and a basic
understanding of the underlying concepts and principles upon which the
job is based. Good understanding of how the team interacts with others
in accomplishing the objectives of the area. Makes evaluative judgements
based on the analysis of factual information. They are expected to
resolve problems by identifying and selecting solutions through the
application of acquired technical experience and will be guided by
precedents. Must be able to exchange information in a concise and
logical way as well as be sensitive to audience diversity. Limited but
direct impact on the business through the quality of the tasks/services
provided. Impact of the job holder is restricted to own job.
Responsibilities:
- Responsible for engaging with the client on all aspects of their
existing operational activity with a view to developing a more efficient
and effective engagement. - Educates and trains clients on operational and services procedures as well as product capabilities.
- Incumbents are the main interface between the client and all
internal parties to address any trending or systemic issues facing the
client. - Incumbents may interface with multiple levels with functional partners.
- Staff may also be responsible for the project management and
implementation of operational improvement and re-engineering initiatives
in collaboration with the clients office. - Appropriately assess risk when business decisions are made,
demonstrating particular consideration for the firm’s reputation and
safeguarding Citigroup, its clients and assets, by driving compliance
with applicable laws, rules and regulations, adhering to Policy,
applying sound ethical judgment regarding personal behavior, conduct and
business practices, and escalating, managing and reporting control
issues with transparency.
Qualifications:
- • Team oriented and ability to work under pressure. • Excellent
execution skills in a multi-tasking mode and follow-up effectively. •
Self-starter with excellent communication and interpersonal skills. •
High level of accuracy & attention to detail.
Education:
- Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of
work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service————————————————-
Job Family:
Institutional Client Management——————————————————
Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to
their race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified
interested applicants to apply for career opportunities. If you are a
person with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
