Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service and to ensure that all Guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus and your role will include key responsibilities such as:
- Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
- Establish and maintain effective Employee relations
- Assist the Director of Front Office / Front Office Manager in Employee related matters such as appraising and consulting
- Assist in the preparation of statistical, performance and forecast reports as necessary in order
- Facilitate annual budget and strategic plan preparation and provide management with marketing information
- Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
- Monitor Front Office Employees to ensure Guests receive prompt, cordial attention and personal recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Routine checks for billing instructions and guest credit for accuracy and compliance with Hotel credit policy
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
