I&M Bank (Tanzania) Limited is a dynamic commercial bank offering comprehensive retail, SME, corporate, and digital banking solutions across Tanzania. Guided by its promise of being “On Your Side,” I&M Bank focuses on customer-centric service delivery, operational excellence, and innovative financial solutions for individuals and businesses.
Position Overview
Job Title: Bank Officer
Organization: I&M Bank (Tanzania) Limited
Location: Zanzibar, Tanzania
Customer Service & Transaction Processing: Deliver exceptional front-office branch service, attend to walk-in customers, and accurately process daily banking requests and financial transactions.
Query Resolution & Account Management: Promptly resolve customer inquiries, handle service complaints professionally, and support ongoing client account maintenance activities.
Product Promotion & Cross-Selling: Actively educate customers on bank offerings, promote digital banking channels, and cross-sell retail and SME banking products and services.
Branch Records & Asset Administration: Maintain accurate branch operational records, compile routine activity reports, and safeguard assigned branch operational assets.
Risk, Compliance & Operations Support: Adhere strictly to Bank of Tanzania (BoT) regulations, Know Your Customer (KYC) protocols, internal controls, and general branch administration procedures.
Qualifications, Experience & Skills
Required Qualifications & Education:
Education: Bachelor’s Degree in Business Management, Finance, Banking, Economics, Commerce, or a related field.
Experience: Minimum of 1 year of relevant working experience at the Officer level within a banking or financial services environment.
Key Competencies & Technical Skills:
Banking & IT Proficiency: Solid understanding of retail and commercial banking products, paired with strong proficiency in Microsoft Office applications (Word, Excel, Outlook).
Communication & Interpersonal Skills: Excellent verbal and written communication abilities with a warm, customer-first approach.
Problem-Solving & Attention to Detail: Strong analytical problem-solving capabilities, numerical accuracy, and adherence to operational compliance standards.
Interested and suitably qualified candidates should submit their application electronically via email prior to the closing deadline.
Required Application Documents:
Updated Curriculum Vitae (CV) highlighting your banking operations and customer service experience.
Scanned copies of relevant academic certificates and credentials (recommended).
Submission Instructions:
Email Address: [email protected]
Email Subject Line:Application – Bank Officer – Zanzibar (Job ID: 151775)
Application Deadline: Monday, November 30, 2026
