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Job Purpose Statement
The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.
Key Accountabilities (Duties and Responsibilities)
Perspective
% Weighting
(to add up to 100%)
Output
Financial & Business Growth
40%
Broker Channel Sales & Growth:
Deliver approved gross written premium, policy-count, retention and profitability targets for the Broker Channel.
Build and maintain a qualified pipeline of licensed brokers and targeted commercial, SME and retail opportunities sourced through the broker network.
Drive quote-to-bind conversion, renewal retention, cross-sell and share of wallet across approved general insurance products.
Monitor broker portfolio mix, loss-ratio, debtor and campaign-return trends and coordinate corrective action where performance is below target.
Maintain accurate forecasts, CRM records and monthly performance reports.
Partner & Market Development
30%
Partner Acquisition, Activation & Retention:
Identify, conduct due diligence on and onboard priority licensed brokers in line with approved intermediary-management requirements.
Manage broker relationships through structured contact plans, joint business plans, portfolio reviews, renewal calendars and service-level follow-up.
Train and brief broker teams on approved products, underwriting appetite, sales processes, service standards and customer disclosures; maintain training evidence.
Develop broker engagement initiatives and identify product, pricing, service and digital-journey improvements from broker and market insight.
Track active-broker ratio, broker productivity, renewal retention, share of wallet and broker satisfaction; close agreed improvement actions.
Customer & Service Excellence
15%
Customer & Partner Servicing:
Coordinate accurate quotations, policy placement, endorsements, renewals, cancellations, debit notes, credit notes and documentation within agreed service levels.
Serve as the first escalation point for broker enquiries, coordinating resolution with Underwriting, Operations, Finance, Claims and Customer Experience.
Monitor quotation and policy turnaround times, renewal follow-up, broker queries, complaints and root causes; close agreed remedial actions.
Claims Support & Customer Education:
Support brokers with accurate claims-notification requirements and coordinate timely escalation of material or urgent claims through approved channels.
Track claims-service feedback and recurring issues without making claims-admissibility decisions outside delegated authority.
Provide clear, approved information on product coverage, exclusions, limits, underwriting requirements and claims procedures.
Risk, Governance & Compliance
10%
Ensure business is conducted through duly licensed and approved brokers under current agreements and in line with product terms, company policies and applicable intermediary requirements.
Support accurate disclosures, customer-needs assessment, documentation, premium-remittance follow-up, data protection and timely escalation of complaints or conduct risks.
Maintain an audit-ready broker register, due-diligence records, licences, agreements, training evidence, business plans and activity reports.
Escalate underwriting, pricing, credit, premium-remittance, claims, compliance or broker-conduct exceptions within prescribed timelines.
Learning and growth
5%
Maintain an annual development plan covering general insurance products, broker relationship management, consultative selling, portfolio analytics, credit control, conduct risk and relevant regulatory updates.
Complete mandatory training within prescribed timelines and demonstrate application through improved channel performance and audit readiness.
Share market intelligence, lessons learned and effective practices with Distribution, Product and Operations teams.
Ideal Job Specifications
Academic:
Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.
Professional:
A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory
Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.
Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.
Desired Work Experience:
At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.
Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
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