Nafasi ya kazi :- Consultant, Customer Service at Standard Bank December 2025

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Job Description

To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.

Qualifications

Type of Qualification: Diploma
Field of Study: Banking

Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Previous branch banking experience, understandingthe bank’s laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs. Familiar with the legal aspects regarding cashhandling. Knowledge of the functions of other departments within thebranch.

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Examining Information
  • Generating Ideas
  • Interpreting Data
  • Managing Tasks
  • Providing Insights
  • Pursuing Goals
  • Taking Action
  • Team Working

Technical Competencies:

  • Cash Handling
  • Client Servicing
  • Cross and Up-Selling
  • Customer Understanding ( Consumer Banking)
  • Heart of Customer Experience
  • Product and Services Knowledge
  • Risk Identification

How to Apply:

Job type Full-time Job, To submit your application, please follow the link provided below.

CLICK HERE TO APPLY