Nafasi ya kazi :- Customer Journey & Design Specialists Vacancy at Yas Tanzania – March 2026
Customer Journey & Design Specialists
Yas (formerly Tigo – sasa ni Yas)
Let’s grow together, become our Customer Journey & Design Specialists
Job Overview
Yas is seeking experienced professionals to join our team in optimizing customer experiences. This role focuses on leading customer-centric transformations in a dynamic telecommunications environment.
Qualifications and Experience
- Education: Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field. (An MBA is an added advantage.)
- Experience:
- Minimum 5 years’ experience in telecommunications, banking, financial services, consulting, strategy, or transformation roles.
Core Responsibilities
- Lead and optimize end-to-end customer journeys across all lifecycle stages.
- Use data, Voice of the Customer (VoC), Net Promoter Score (NPS), and Key Performance Indicators (KPIs) to identify gaps and drive customer-centric improvements.
- Collaborate across functions to implement seamless, digitization-driven journey enhancements.
- Drive automation, digitization, and governance for continuous customer experience improvement.
- Deliver strategic, data-driven insights to senior leadership.
Key Competencies
- Strong analytical capability with experience in financial and operational impact assessment.
- Proven experience in process re-engineering and customer lifecycle optimization.
- Ability to interpret complex data and translate insights into actionable strategies.
- Strong stakeholder management and executive presentation skills.
Additional Information
- Yas is committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
- Only shortlisted applicants will be contacted.
Application Deadline: Apply before March 16, 2026.
If this description corresponds to you, grow with us by applying!
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY
