Nafasi ya kazi :- Customer Service Representative Job Vacancy at Neo Group

Position: Customer Service Representative 

Company: Neo Group

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

About the Role:

Entry Level – Fresh Graduates

As a Customer Service Representative in our gaming operations, you’ll be the heartbeat of the customer experience, ensuring every user has a seamless, enjoyable journey. Whether helping new users get started or guiding seasoned gamers through issues, you’ll ensure everyone feels like they’re part of a winning team.

Key Responsibilities

• Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method.
• Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming.
• Identify and escalate complex or unresolved issues to the relevant internal teams
• Provide accurate information regarding products, services, policies and procedures.
• Document customer interactions and maintain records of issues and resolutions.
• Follow up with customers to ensure their concerns have been addressed to their satisfaction.
• Maintain knowledge of product updates and promotions
• Contribute to team efforts and collaborate with other departments to improve customer experience.
• Achieve customer satisfaction targets and service level goals.
• Any Duties assigned by Line Manager

Requirements

• Bachelor’s degree in Business Administration, Marketing, Public relations or equivalent is preferred but not a requirement.
• Fluent in written and spoken English and Kiswahili.
• Proficient in using a computer and navigating multiple software programs simultaneously
• Exceptional communication skills
• High degree of empathy and patience when dealing with frustrated customers.
• Strong problem solving and analytical abilities to quickly diagnose and resolve issues.

Why Join Our Partner?

Competitive Compensation: Including performance-based incentives to reward your dedication.

Growth Path: With the industry expanding, there are clear opportunities for career advancement.

Dynamic Culture: Join a team passionate about collaboration, innovation and gaming.

Exciting Environment: Be part of a fast-paced industry where each day brings new challenges and the chance to enhance customer satisfaction

How to Apply:

CLICK HERE TO APPLY