Nafasi ya kazi :- Hardware Engineer

1. JOB INFORMATION

Organization:

Division:

Wassha Inc. Tanzania Branch

Sales and Marketing

Department:

Workstation:

Zone

any region within Tanzania as assigned

Job Title:

Job Grade:

Hardware Engineer

Reports to:

Direct Reports (Subordinates):

Zone Team Leader

Engineering Technicians and operators

2. JOB PURPOSE

To repair, design, and test all Wassha products hardware components by analysing test data, eliminating errors, modifying existing hardware devices.

3. MAIN RESPONSIBILITIES OF THE JOB

• Managerial Responsibilities:

• Managing the team of Technicians and operators in the respective zone.
• Functional Responsibilities:
• Lead and support Engineering Technician to ensure delivery of high standard of service to WASSHA Inc.
• Planning, organizing, and monitoring execution accuracy of tasks by Engineering Technicians and Operators.
• Supporting our customers in all aspects of software, IT, networking, and database management within the zone.
• Provide after-sales support to the customer when necessary, to identify inefficiencies and to ensure successful use of our products and solutions to improve outcomes.
• Conduct electrical safety checks on equipment and repairing on zone.
• Troubleshooting, diagnosing and solving hardware or software faults on zone. Provide support for the hardware and manage component obsolescence throughout its lifecycle.

• Communicate with staff, through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Replacing parts and providing hardware electronic engineering support as required. Providing support, including procedural documentation and relevant reports of the zone.
• Following diagrams and written instructions to repair a fault or set up a system. Working continuously on a task until completion (or referral to third parties, if appropriate).

Know what to do in the event of an emer enc .

4. MINIMUM REQUIREMENT

A) A minimum level of academic and professional qualification required to perform effectively in the role:

• Degree qualified in hardware, electronic Engineering, or related programs.

B) A minimum level of experience required to perform effectively in the role:

• Proven work experience as an Engineer with a minimum of I-year experience.

5. WORKING RELATIONSHIPS

A) Internal customers:

e Hardware Engineer — Team Leader

•      Customer Success Team

•      Training Team

Software Team

•      Supply Chain Department

B) External customers:

• Wassha A ents

6. COMPETENCIES

A)      Technical

• Ability to write comprehensive technical design documentation.
• Effectively research and solve complex technical issues

B)      Functional

• Leadership skills
• Analytical skills

• Strong communication skills including presentation skills
• Computer literacy and office suite knowledge like Excel, Spreadsheet, etc.
• Problem solving and analysis Excellent team player

C)      Behavioral e Stress tolerance

• Flexibility and adaptability
• Accountability and Transparency