Nafasi ya kazi :- Learning & Development Officer at Johari Rotana August 2026

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As Learning and Development Officer you are responsible in assisting the Learning and Development Manager in managing the hotel’s training function in order to promote the desired work culture.

 The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

• Analyse colleagues development needs in the hotel
• Develop annual hotel colleagues development plans and prepare monthly reports
• Develop and maintain hotel’s Learning and development library and co-ordinate acquisitions
• Consult with the Learning and Development Manager for the co-ordination of Learning and development courses
• Conduct colleagues orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleague

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
•  Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results