Employer: CRDB Bank
Department: Department of ICT
Location: Head Office, Dar es Salaam, Tanzania
Employment Term: Permanent
Number of Openings: 1
Posted: August 2026
Application Deadline: August 13, 2026
Lead, coordinate, and manage ICT support services across all CRDB branches and zones. The position oversees Zonal ICT Specialists, branch ICT operations, incident management, vendor performance, SLA compliance, asset management, and infrastructure rollouts to ensure high availability, security, and reliability of branch technology.
Team & Operations Leadership: Lead ICT support operations across all branches and zones, providing direction, performance management, coaching, and workload distribution to Zonal ICT Specialists.
Incident & Service Management: Oversee critical branch ICT incident resolutions, monitor service delivery performance, review recurring issues, and implement permanent corrective solutions.
Infrastructure & Device Support: Maintain and support branch ICT infrastructure, end-user devices, office machines, branch connectivity, ATMs, and POS devices.
Projects & Upgrades: Coordinate technology refresh programs, infrastructure upgrades, branch relocations, new branch openings, and hardware rollouts.
Vendor & Asset Management: Monitor technology service providers against contracted SLAs and maintain accurate records of all branch ICT assets throughout their lifecycle.
Security & Compliance: Ensure branch technology meets approved security standards, remediate audit findings, and support business continuity initiatives.
Stakeholder Engagement: Collaborate with Branch Managers, Zonal Managers, Operations teams, and ICT stakeholders to align service delivery with business goals.
Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Telecommunications, or a related field.
Experience: Minimum of 5 years of experience in ICT operations or technical support, preferably within the banking sector.
Certifications: ITILv3 ICT Service Management certification required. Professional Microsoft, networking, or leadership qualifications are an added advantage.
Technical Skills:
Strong knowledge of ICT infrastructure, end-user computing, network management, and branch connectivity.
Deep understanding of incident, problem, change, and asset management frameworks, as well as business continuity planning.
Soft Skills: Proven leadership, executive presentation, stakeholder management, analytical thinking, and decision-making skills.
Recruitment Fee Disclaimer: CRDB Bank does not charge any application or recruitment fees.
Diversity Statement: CRDB Bank encourages applications from women and persons with disabilities.
Contact: Only shortlisted candidates will be contacted.
How to Apply
Submit your application through CRDB Bank’s official career portal.
Application Deadline: August 13, 2026
