Nafasi ya kazi :- Mofat announces 360 jobs for Passenger Service Officer and Driver/Dereva (BRT) – September 2026

Mofat Recruitment 2026: 360 Job Openings in Dar es Salaam

Mofat has announced a major recruitment drive offering 360 employment opportunities in Dar es Salaam, creating openings for professionals and job seekers interested in Tanzania’s public passenger transport sector. The vacancies cover passenger service and Bus Rapid Transit (BRT) operations, two essential functions that contribute directly to safe, reliable, efficient, and customer-focused urban transport services.

This recruitment round includes 160 PASSENGER SERVICE OFFICER positions and 200 DEREVA WA MABASI YAENDAYO KWA HARAKA (BRT) positions. These roles are important to the day-to-day operation of passenger transport services, from assisting commuters at stations and terminals to safely operating BRT buses. Qualified applicants should carefully review the requirements for their preferred position and submit their applications before the applicable October 2026 deadline.

Job Listings

Below is a detailed overview of all available positions included in the job description.

PASSENGER SERVICE OFFICER

• Employer: Mofat
• Number of openings: 160
• Location: Dar es Salaam
• Contract/employment type: Not stated in the job description
• Salary grade: Grade 4
• Qualifications: Applicants should possess a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution. Relevant qualifications may include Customer Service, Transport and Logistics, Business Administration, Public Relations, Hospitality, or other related fields.
• Role summary: Passenger Service Officers are responsible for providing safe, courteous, and efficient customer service to passengers across stations, terminals, and buses. The position involves assisting passengers with boarding and alighting, providing route and fare information, supporting ticketing and fare compliance, managing passenger queues, addressing inquiries and complaints, maintaining safety and order, and responding effectively to incidents, delays, and emergencies.

Duties and responsibilities include:

• Welcoming and assisting passengers at stations, terminals, and on buses in a friendly and professional manner.
• Providing special assistance to elderly passengers, children, persons with disabilities, and other passengers requiring support during boarding and alighting.
• Providing accurate information regarding routes, schedules, fares, connections, and transfers.
• Assisting passengers with ticketing machines, smart cards, and other fare payment systems.
• Monitoring and supporting compliance with fare payment requirements in accordance with company procedures.
• Promoting orderly and safe boarding and alighting of passengers.
• Supporting crowd management and maintaining platform and passenger safety.
• Responding to passenger inquiries, complaints, and service-related concerns professionally, respectfully, and empathetically.
• Identifying, documenting, and reporting incidents, lost and found items, passenger misconduct, and other unusual occurrences.
• Maintaining cleanliness, basic order, and a welcoming environment within assigned stations, terminals, or service areas.
• Maintaining accurate daily records and submitting reports covering activities, passenger feedback, incidents, and other relevant observations.
• Assisting in enforcing passenger conduct, safety, and fare-compliance requirements according to established procedures.
• Promoting a positive passenger experience by demonstrating courtesy, patience, professionalism, and excellent customer service at all times.

Click here to apply

DEREVA WA MABASI YAENDAYO KWA HARAKA (BRT)

• Employer: Mofat
• Number of openings: 200
• Location: Dar es Salaam
• Contract/employment type: Not stated in the job description
• Salary grade: Grade 4
• Qualifications: Applicants should have Primary Education, Form Four (IV), or Form Six (VI) education and possess a valid Class C Plain driving licence verified by the Tanzania Police Force. Applicants must also hold a PSV certificate from VETA or the National Institute of Transport (NIT), a BRT certificate from NIT, and have at least three years of experience driving passenger vehicles or buses.
• Role summary: The BRT Bus Driver is responsible for operating a Bus Rapid Transit vehicle safely, attentively, and professionally while following designated schedules, routes, and stations. The driver is also responsible for passenger safety, vehicle inspections, compliance with road traffic laws and BRT procedures, and providing professional service to passengers.

Duties and responsibilities include:

• Driving the BRT bus safely and carefully while complying with designated schedules and stations.
• Ensuring the safety of passengers, other road users, and property throughout every journey.
• Inspecting the bus before and after trips to ensure it remains in good and safe operating condition.
• Immediately reporting mechanical faults, accidents, incidents, or other operational challenges to the appropriate supervisor.
• Ensuring the bus is properly maintained, clean, and in good condition throughout its operation.
• Complying with road safety laws and regulations, BRT procedures, and company guidelines.
• Providing passengers with high-quality service in a respectful, courteous, and professional manner.
• Monitoring the expiry dates of driver documents and reporting in good time before the documents expire.
• Accurately maintaining and submitting journey records, gas-energy consumption information, and other important bus operation records.
• Providing assistance and following required safety procedures during emergencies, accidents, or other unexpected incidents.
• Exercising additional caution around pedestrian crossings, BRT stations, and areas with large concentrations of people.
• Working collaboratively with supervisors, fellow drivers, and other employees to ensure transport services are provided efficiently and safely.

Click here to apply

Important Dates

All key deadlines and date-related information are summarized below.

• PASSENGER SERVICE OFFICER application deadline: October 5, 2026
• DEREVA WA MABASI YAENDAYO KWA HARAKA (BRT) application deadline: October 9, 2026

Applicants should avoid waiting until the final day to complete the application process, particularly where supporting documents or verification of professional qualifications may be required.

Conclusion

Mofat’s recruitment of 360 employees in Dar es Salaam represents a substantial employment opportunity for candidates seeking careers in passenger service and BRT operations. With 160 opportunities for Passenger Service Officers and 200 positions for BRT drivers, the recruitment exercise provides opportunities for applicants with different educational and professional backgrounds to contribute to the delivery of safe and efficient passenger transport services.

Interested candidates should review the qualifications, responsibilities, documentation requirements, and deadlines carefully before applying. Complete and timely applications are especially important, as the Passenger Service Officer vacancies close on October 5, 2026, while applications for BRT driver positions close on October 9, 2026. Candidates who meet the stated requirements are encouraged to complete the official application process before the relevant closing date.