Operations Specialist at Bolt

Job overview

• Position: Operations Specialist
• Department: Local Operations
• Location: Dar es Salaam, Tanzania
• Workplace: On-site
• Employment type: Full time

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project by a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1 billion in funding.

And Bolt is just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you will learn fast alongside some of the best people in the industry.
• Join one of Europe’s leading technology companies, backed by world-class investors, including Sequoia.

About the role

As an Operations Specialist for Driver Growth, Planning and City Expansion, you will play a key role in launching and scaling secondary cities across Tanzania. 

You will drive structured driver acquisition, lead city expansion initiatives and ensure a healthy balance between supply and demand. Working closely with local teams and cross-functional stakeholders—including Marketplace, Driver Engagement and Rider teams—you will translate data into clear action plans and help turn new cities into high-performing, sustainable marketplaces.

Main tasks and responsibilities

• Own and manage the end-to-end driver acquisition funnel, from lead generation through activation and active driver performance.
• Leverage scout programmes, referrals and other acquisition channels to meet supply targets.
• Improve the onboarding experience through driver engagement centres, clinics and compliance processes.
• Monitor and improve activation quality and early retention metrics.
• Support expansion into new and secondary cities across Tanzania by developing and executing structured growth plans that ensure marketplace supply-and-demand balance.
• Run targeted initiatives to drive both driver activation and ride demand at the city level.
• Monitor, analyse and report on key performance metrics across driver growth and city performance.
• Translate data insights into prioritised execution plans.
• Collaborate with Marketplace, Driver Engagement and Rider teams to identify bottlenecks and improve overall market performance.

Qualifications and experience

Applicants should have:

• Three to five years of experience in operations, logistics, mobility or marketplace businesses.
• Strong analytical skills, with hands-on experience using Excel or Google Sheets and performance dashboards.
• A proactive and structured approach, with the ability to operate effectively in ambiguous and fast-paced environments.
• A strong execution mindset and the ability to balance fieldwork with analytical tasks.
• Strong communication skills and the confidence to collaborate with field teams and cross-functional stakeholders.
• A strong interest in mobility, marketplace growth and solving real-world operational challenges.
• Experience working in Tanzania or similar markets, which will be considered an added advantage.

Why you will love working at Bolt

• Accelerate your professional growth through unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health through Bolt’s wellness perks.
• Celebrate five years at Bolt with a one-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration through Bolt’s hybrid model, including at least 12 in-office days each month.

Some benefits may differ depending on the location and role.

Use of artificial intelligence

At Bolt, using artificial intelligence daily is a baseline expectation for everyone. If there is a faster and smarter way to complete your work, Bolt expects you to find it.

Employees remain responsible for their output, meaning that standards must remain high when using AI tools. Experience is valuable, but Bolt particularly looks for drive, intelligence and integrity. Candidates are encouraged to apply even if they do not meet every listed requirement.

Equal employment opportunity

Bolt is an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age or disability. 

Applications are welcomed from people of all backgrounds. Bolt is also happy to provide reasonable accommodations throughout the hiring process. Applicants who require adjustments should inform the company.

How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY