Nafasi ya kazi :- Relationship Manager at KCB July 2026

KEY RESPONSIBILITIES:

• Growth in business volumes,  customer base and wallet share.
• Adequacy of personal competence to effectively perform Relationship Management tasks.
• Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.
• Retention of quality portfolio all the time

DAILY RESPONSIBILITIES:

• To create and manage banking relationships and ensure optimal sales to all the customers being treasury customers, Corporate, retail by way of joint calls and cross selling.
• Creatively tailor products to meet individual customer needs.
  • Grow the Retail banking customer base by recruiting new customers, and wallet sizing to the existing customers to attain high returns.
• To manage the customers relationships to ensure retention by making sure that all the complaints raised by them are resolved within a reasonable and agreed time
• Monitor and ensure that there is no excesses that are not approved.
• Work in close partnership with Credit team, Branch manager, to ensure that the credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or group policies.
• After consideration of individual case merits, recommend credit requests for approval to relevant authorities.
• Liaise with your colleagues in areas of expertise, particularly regarding provision of quality service to customers.
• Provide feedback to the Branch Manager, or relevant parties regarding service provision to customers and the trend of assets and liabilities
• Responsible for delivering a service to customers that matches the Bank’s mission statement.
• Be conversant with the KYC requirements. Undertake actions to ensure compliance and report suspicions. Exercise due care and diligence in ensuring all anti-money laundering and KYC requirements are complied with. 

a. Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type[1]

Education

Bachelor’s Degree

Business Managements i.e. Accounting, Finance, Marketing

RQ

Master’s degree

Business Administration 

AA

Professional

E.g. CPA,

AA

b. Experience

Total Minimum No of Years Experience Required

3 Years

[1] Need Types are : RQ = Required, AA = Added Advantage

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Job Info
Job Identification
6322
Job Category
Management
Posting Date
07/24/2026, 11:40 AM
Apply Before
08/06/2026, 03:00 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Tanzania, United Republic of Jobs

How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY