Supervisory information management specialist (internal candidates only)

Job overview

• Announcement number: DaresSalaam-2026-015
• Hiring agency: Embassy Dar Es Salaam
• Office: Centers for Disease Control and Prevention (CDC) Tanzania
• Position title: Supervisory Information Management Specialist
• Application period: August 20, 2026–September 3, 2026
• Vacancy time zone: GMT+3
• Series/grade: LE-1805-11
• Salary: TZS 105,131,206 per year
• Work schedule: Full-time, 40 hours per week
• Promotion potential: LE-11
• Number of vacancies: One
• Duty station: Dar Es Salaam, Tanzania
• Telework eligible: No
• Appointment type: Permanent
• Supervisory position: Yes
• Relocation expenses reimbursed: No
• Travel required: Occasional travel
• Security clearance: Public Trust – Background Investigation

For USEFM applicants, the position’s FP grade is FP-4. The actual FP salary is authorized by Washington, D.C.

Eligibility

• Position eligibility: Internal candidates only
• Hiring path listed: Open to the public
• Who may apply: Current employees of the Mission

Contact information

HR Section

• Telephone: 022-229-4000
• Email: [email protected]

Position summary

The U.S. Mission in Tanzania is seeking eligible and qualified applicants for the position of Supervisory Information Management Specialist in the CDC office.

Working under the supervision of the Deputy Country Director, the Information Technology Chief is responsible for Information Technology services management and support oversight. The job holder leads the development and implementation of IT-related activities and projects and directly coordinates the day-to-day management and oversight of IT services at the CDC-Tanzania offices. 

The incumbent provides advice and guidance on IT management and support services and develops plans for maintaining and replacing IT software and equipment as technology advances. The position is responsible for the integrity and security of all IT equipment, software and data systems.

The incumbent provides instructional training to CDC-Tanzania staff on the proper use and security of IT equipment and advanced instruction on office productivity software. The job holder also:

• Monitors IT resource usage to ensure compliance with U.S. Government IT policies.
• Reviews server system performance and its management implications.
• Ensures contractors provide effective support services.
• Assists in formulating IT operating budgets.
• Serves as the liaison between CDC-Tanzania and counterparts at the CDC Headquarters IT Services Office.

The job holder reports to the Deputy Country Director, CDC-Tanzania.

Major duties and responsibilities

1. Strategic planning – 15%

As the in-country lead expert on all information and communication technology matters, the incumbent:

• Actively participates with CDC management in strategic planning for the development, operation and evaluation of information and communication technology systems that support CDC-Tanzania operations.
• Advises senior management on the hardware, software, financial and human-resource requirements needed to meet current and future information and technology needs.
• Takes the primary lead in developing information and communication technology strategic plans that support CDC-Tanzania programmes and operations.
• Serves as the principal consultant on IT decisions for the agency in Tanzania.
• Supports pilot projects for the Global Office of the Chief Information Officer as required.
• Develops and maintains IT systems architecture.
• Defines standards and protocols for data exchange, communications software and the interconnection of network information systems.

2. Management and coordination – 30%

The incumbent serves as the CDC-Tanzania focal point for compliance with U.S. Government policies, Department of Health and Human Services policies, and CDC-Atlanta information management and technology standards, guidelines and procedures.

The job holder: 

• Serves as a key consultant on IT decisions for CDC-Tanzania and CDC-Tanzania-funded projects implemented by external partners.
• Develops, implements and monitors desktop hardware and software standards and guidelines.
• Works closely with the Regional IT Advisor and CDC-Atlanta OCIO to ensure the CDC-Tanzania office meets minimum Partnership standards for telecommunications, technology and applications.
• Supervises three CDC-Tanzania operations positions based at the main office and the satellite office at the Embassy.
• Develops standard operating procedures for staff.
• Evaluates staff performance and takes appropriate personnel action based on performance.
• Develops budgets and plans covering a one- or two-year period.
• Works with administrative staff to submit purchases and requests for contractual services on time.
• Maintains up-to-date inventories of all ICT equipment.
• Manages software applications and licences for the CDC-Tanzania site.
• Ensures that installed software meets agency standards, is properly licensed and does not present a risk to the CDC-Tanzania network.
• Monitors software logs for problems and ensures optimal functioning.
• Conducts regular risk assessments of new and existing applications.
• Analyses work processes and functions that may be automated.
• Modifies application programmes developed at headquarters or elsewhere based on the analysis.
• Ensures all systems meet minimum security requirements and are protected from known malicious threats, including viruses and malware.
• Manages structured end-user capacity building to ensure the optimal and efficient use of ICT systems and tools available to CDC-Tanzania.
• Develops the ICT team’s capacity by coordinating training and coaching methods to ensure sufficient skills are available to provide and support ICT services.
• Manages relationships with internal and external ICT stakeholders, including hardware and software vendors, service providers, industry regulators and consultants.
• Works with CDC-Atlanta and the Regional OCIO Advisor to negotiate the costs of services, equipment and software provided by the CDC-Atlanta Information Technology Services Office.
• Procures, installs, tests and maintains programme applications.
• Prepares, reviews and monitors the CDC-Tanzania ICT Annual Budget and Operating Plan to support effective implementation of the ICT strategy.
• Recommends the procurement of new ICT equipment for CDC-Tanzania offices, programmes and projects.
• Provides technical specifications and information on the best options available in local or international markets.
• Develops and maintains performance monitoring and reporting systems that provide management and technical reports for decision-making and operational support.

3. ICT operations and technical responsibilities – 30%

The Information Communication Supervisor serves as the technical expert who advises CDC programme management on the evaluation, selection, implementation and maintenance of information systems. The position ensures appropriate investment in strategic and operational systems for CDC-Tanzania.

The incumbent:

• Determines the information management needs required to make effective IT decisions.
• Ensures relevant information is gathered, processed and communicated promptly.
• Supervises the management and configuration of server equipment.
• Troubleshoots connectivity problems.
• Manages the setup of new servers and connectivity equipment.
• Installs software packages appropriate for enterprise requirements.
• Oversees system operations and ensures compliance with applicable security requirements.
• Reports security and system-operation problems.
• Manages and maintains communications capacity through Voice over IP technologies.
• Provides technical support to implementing partners and the Ministry of Health for CDC-sponsored programme activities.
• Analyses hardware and software capabilities against current and anticipated CDC-Tanzania requirements.
• Recommends configurations that meet operational demands.
• Reviews office functions for possible automation.
• Investigates advanced technologies through professional publications and advanced training.
• Identifies opportunities to improve workforce or server-system productivity through technology.
• Makes recommendations based on IT research and findings.
• Plans and coordinates implementation activities with internal and external clients, vendors and consultants.
• Coordinates hardware and software installation and upgrades, system design and programming, computer-network development, and Internet and intranet services.
• Ensures cabling infrastructure across the LAN and WAN remains available and reliable.
• Ensures remote connections to off-site operations maintain the highest possible quality of service.
• Provides expert technical management of the LAN, which supports approximately 85 users.
• Administers user rights and access, file-management services, backups and server-system logs.
• Works with LAN administrators to control and manage access to the Internet and CDC intranets.
• Ensures network security, data security and access controls comply with CDC security requirements and standards across local and wide-area networks.
• Performs firewall management.
• Manages network backups, software upgrades, security upgrades, performance monitoring and troubleshooting.
• Serves as project lead for system, equipment-upgrade and application-development projects.
• Manages communications capacity through Voice over IP and Digital Video Conferencing technologies.
• Integrates computer support with epidemiological and programme activities, including laboratory work.
• Plans and develops IT training programmes covering advanced applications and advanced or expert features in office productivity software.
• Provides on-the-job skills training to IT staff on advanced server operations.
• Analyses specific office functions and implements training tailored to advanced computer users.
• Recommends alternative methods for organising, processing and performing office functions to improve the use of computer resources for technical, non-IT training.
• Manages remote access services to CDC-Tanzania.
• Facilitates remote access for CDC-Tanzania users to the CDC-Atlanta network.
• Ensures access is properly administered and prevents access by unauthorised users.
• Enforces OCIO policies and procedures and helps prevent compromises that could affect network security.
• Liaises with local telecommunications providers to troubleshoot problems and introduce new telephone technologies.
• Assists Embassy IT staff in maintaining OpenNet systems located at CDC-Tanzania according to Department of State standards.
• Regulates access to Embassy network equipment in compliance with Embassy security standards.
• Administers, or directs staff in administering, network security devices and network-traffic filters.
• Liaises with CDC-Atlanta and vendors to ensure that the special requirements of supporting a field station in a developing country are accommodated.
• Provides network facilities for other agencies co-located at CDC-Tanzania offices.
• Ensures that the special requirements, circumstances and limitations of providing IT resources to non-CDC-Tanzania personnel are considered.
• Supports and manages building-access systems and security cameras.
• Advises CDC management, in liaison with the Embassy Regional Security Office and security team, on installations, configurations and upgrades to security-camera and building-access systems.

4. Supervision and leadership – 25%

The incumbent supervises staff in the Information Technology Unit and:

• Assigns work and provides guidance and direction to ensure effective and timely IT and communication support services.
• Monitors staff performance and conducts performance appraisals.
• Develops and reviews position descriptions.
• Participates in interviewing and selecting IT staff.
• Makes recommendations on staffing levels, training and personnel actions.
• Oversees the structure, functioning and performance of IT Unit staff to optimise information technology support capacity.
• Is responsible and accountable for IT support services throughout CDC-Tanzania.
• Manages multiple information and communication systems and projects involving voice, data, imaging and office automation.
• Supports CDC-Tanzania’s workforce of approximately 85 people and its annual operating budget of approximately USD 15,424,746.
• Oversees the development and maintenance of the CDC local area network and software programmes supporting administrative and programme functions.
• Develops and enforces policies and procedures protecting the LAN and the integrity, security and privacy of data and software programmes.
• Researches, evaluates and oversees the incorporation of system enhancements that address CDC-Tanzania’s changing needs.
• Works with collaborating partners on information-systems projects.
• Manages, leads, coordinates, communicates and integrates information-systems and informatics projects.
• Is accountable for project success and ensures alignment with critical agency priorities.
• Ensures ICT and information-systems activities achieve the outcomes identified in the agency’s business strategy.
• Supports appropriate strategic planning, lifecycle management and capital ICT investment plans.
• Participates in ICT and information-systems project selection, prioritisation, evaluation-protocol development, cost and schedule management, risk management, quality management and resource allocation.
• Determines the ICT and information-systems resources needed to establish informatics projects or programmes.
• Provides advanced training to CDC-Tanzania staff and implementing partners.
• Supports the development of a framework for adopting and using standards that promote system interoperability within the organisation and between relevant organisations.

This position description does not state or imply that these are the only duties assigned to the incumbent. The successful candidate may be required to perform other duties assigned by the supervisor.

The complete position description provides additional official information.

Requirements

All selected candidates must be able to obtain and maintain:

• A security certificate.
• A medical certificate.

Selected candidates will undergo:

• A background investigation.
• A pre-employment medical examination.

The successful candidate must be able to begin working within a reasonable period after receiving agency authorisation and the required clearances or certifications. Failure to do so may result in the candidate’s application being discontinued.

Education requirements

Applicants must have a master’s degree in one of the following areas:

• Computer Science.
• Computer Engineering.
• Information Systems.
• Management Information Systems.
• Business Administration, accompanied by a bachelor’s degree in Computer Science, Engineering or Information Systems.
• A related major.

At least one of the following professional certificates is also required:

• ITIL Foundation.
• CCNA.

Applicants must address this requirement in the Education section of their ERA application.

Professional experience

Applicants must have:

• At least six years of progressively responsible experience in computer information systems.
• At least three years of experience in Microsoft Windows server and workstation management and the administration of Local Area Networks and Wide Area Networks.
• At least two years of supervisory experience.

Applicants must address these requirements under Major Duties and Responsibilities in their ERA application.

Language requirements

Applicants must have:

• English: Level 4 fluent speaking, reading and writing.
• Swahili: Level 4 fluent speaking, reading and writing.

Language proficiency may be tested. Applicants must address these language requirements in their ERA application.

Job knowledge

The incumbent must have advanced specialist knowledge of:

• IT administration and software.
• Microsoft Windows Server management.
• Microsoft Exchange.
• Microsoft Windows network configuration.
• Network security.
• Microsoft Office productivity software.
• Current Microsoft Windows operating systems.
• Hardware management, including servers and personal computers.
• Computer peripherals, including wireless network devices, printers and audiovisual devices.

Applicants must address this requirement under Major Duties and Responsibilities in their ERA application.

Skills and abilities

The incumbent must be able to work independently and systematically assess advanced or highly complex IT problems. The job holder must develop practical solutions to problems involving software, hardware or IT networks. 

Difficult technical problems are routine in the Tanzanian context. Examples include:

• Assessing server settings to achieve optimal bandwidth usage for communications equipment such as Voice over IP phones.
• Diagnosing computer-equipment malfunctions ranging from simple to extremely difficult.

Applicants must address this requirement under Major Duties and Responsibilities in their ERA application.

Evaluation process

Applicants will be evaluated against the qualifications and requirements stated in this vacancy announcement.

Applicants may be required to complete a pre-employment language or skills test. The application form and all required documents must be completed and submitted.

Applications must address all position qualifications and requirements, including:

• Education.
• Professional experience.
• Language proficiency.
• Knowledge.
• Skills and abilities.

Incomplete applications may be disqualified.

Benefits

The U.S. Mission in Tanzania offers a compensation package that may include:

• Health benefits.
• Separation benefits.
• Other applicable employment benefits.

Eligible Family Member applicants should discuss benefits with the HR Office. The HR Office assigns the pay plan, which is confirmed by Washington, D.C.

Hiring preference selection process

Hiring preference is extended to eligible and qualified applicants in the following order:

1. Appointment Eligible Family Members or U.S. citizen Eligible Family Members who are preference-eligible U.S. veterans.
2. Appointment Eligible Family Members or U.S. citizen Eligible Family Members.
3. Foreign Service employees on Leave Without Pay and Civil Service employees with re-employment rights.

Applicants must accurately describe their status. Failure to do so may result in a determination that they are not eligible for hiring preference.

Documentation for preference-eligible U.S. veterans

USEFM applicants claiming preference-eligible U.S. veteran status must submit one or more applicable documents, including:

• Their most recent DD-214, preferably Member Copy 4.
• A letter from Veterans Affairs confirming a current service-connected disability.
• Equivalent supporting documentation.
• Certification from the armed forces confirming that the service member is expected to be discharged or released under honourable conditions within 120 days of submitting the certification.

A certification letter must be issued on the appropriate military branch’s letterhead and include:

1. The military service dates, including the expected discharge or release date.
2. The character of service.

Acceptable documentation must be submitted for the hiring preference to be granted.

The preference covering Foreign Service employees on LWOP and Civil Service employees with re-employment rights applies to all qualifying employees with return rights to their agency or bureau.

Applicants can review the 3 FAM 7210 definitions for definitions of AEFM, USEFM, EFM, Member of Household and related terms.

Additional employment considerations

For EFMs, USEFMs and AEFMs

• Current employees who used a hiring preference to obtain employment and are within their first 90 calendar days of employment are not eligible. This restriction does not apply when the hiring mechanism is temporary or the work schedule is intermittent or irregular.
• Candidates with a hiring preference who have accepted a conditional offer of employment may not receive a second conditional offer unless they first withdraw their candidacy for the initial position in writing.

For Locally Employed staff

• Current employees serving a probationary period are not eligible.
• Current employees whose latest Employee Performance Report has an Overall Summary Rating of Needs Improvement or Unsatisfactory, or an MBC score below 100 points, are not eligible.

Equal employment opportunity

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment without regard to race, colour, religion, sex, national origin, age, disability, political affiliation, marital status or sexual orientation.

Applicants are encouraged to review the Eight Qualities of Overseas Employees before applying.

How to apply

Applicants should select “Apply to This Vacancy” on the official ERA vacancy page to begin the application.

An instructional application video is also available.

Applicants must provide complete information about:

• Relevant professional experience.
• Education.
• Language skills, including English.
• Job-related skills.
• Other position requirements.

Applications may be edited at any time before the closing date. Applications that are incomplete or not submitted by September 3, 2026, may be disqualified.

For a copy of the complete position description or to request reasonable accommodation, contact the HR Office at [email protected].

Required documents

Applicants must upload all applicable documents. Failure to submit a complete application with the required documents will result in disqualification.

Documents required from all applicants

• Proof of citizenship.
• Work permit, if applicable.
• University degree.
• University transcript.
• Master’s degree.
• Master’s transcript.
• ITIL Foundation or CCNA certificate.
• Resume or curriculum vitae.

Additional documents required from Eligible Family Member applicants

• Copy of the sponsor’s travel orders or assignment notification, or equivalent documentation.
• Passport copy as proof of citizenship.
• DD-214 Member Copy 4, letter from Veterans Affairs or other supporting documentation, if applicable.
• SF-50, if applicable.

Application deadline

Applications must be submitted by September 3, 2026, according to the vacancy time zone of GMT+3.

Next steps

Applicants who are shortlisted and invited to complete a language or skills test, or who are selected for an interview, will be contacted by email.

For additional information about applying for employment with the U.S. Mission, visit the U.S. Embassy in Tanzania jobs page. 

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