Nafasi ya kazi :- Systems Engineer Trainee – Client Business Systems at Sparc Systems Limited

Position: Systems Engineer Trainee – Client Business Systems  

Company; Sparc Systems Limited
Department: Infrastructure 
Reports To: Team leader – Client Business Systems 
Location: Dar es salaam, Tanzania 

Job Purpose 

Systems Administration 

• Install, configure, maintain and support enterprise servers and systems.
• Perform routine system administration and maintenance activities. 
• Monitor system performance, availability and capacity. 
• Perform operating system and application patching as required. 
• Manage user accounts, permissions and access in accordance with approved procedures. Support back
• up and recovery operations. 
• Perform routine health checks and preventative maintenance. 

Technical Support 

• Respond to incidents, service requests and technical issues assigned through the service  management process. 
• Troubleshoot hardware, operating system, application and infrastructure issues.
• Resolve technical issues within defined SLA targets. 
• Escalate complex or high-impact issues to the Senior Systems Engineer.
• Participate in incident and problem management activities. 
• Provide appropriate updates to clients and internal support teams. 

Infrastructure Operations 

• Support virtualization, storage, networking and monitoring platforms.
• Perform approved system configurations and changes. 
• Verify system health following maintenance or change activities. 
• Support disaster recovery and business continuity activities. 
• Assist with system upgrades, migrations and implementations.

Documentation 

• Maintain accurate system and operational documentation. 
• Record technical activities, incidents and changes in appropriate systems. 
• Update configuration information and system inventories. 
• Develop and maintain standard operating procedures as assigned. 

Client Support 

• Provide professional and responsive technical support to client organizations.
• Communicate technical issues clearly and appropriately. Systems Engineer Trainee – Client Business Systems
• Follow client-specific support procedures and service requirements. 
• Escalate potential SLA breaches and critical incidents promptly. 

Continuous Improvement 

• Identify recurring technical issues and recommend improvements. 
• Participate in automation and process improvement initiatives. 
• Maintain awareness of emerging infrastructure technologies and best practices.
• Participate in knowledge-sharing activities within the engineering team. 

Experience 

• Minimum one year of relevant experience in IT infrastructure, systems administration or  technical support. 
• Experience with Windows and/or Linux environments. 
• Experience supporting enterprise users, systems or infrastructure. 
• Experience with incident and service request management. 
• Exposure to virtualization, backup, networking and monitoring technologies.
• Experience working in a client-facing or managed services environment is desirable. 

How to Apply
Interested candidates should submit their applications with detailed CV with names and addresses of at  least 3 traceable referees by email only to: [email protected] not later than 16th October 2026.