Nafasi ya kazi :- Zonal ICT Specialist at CRDB Bank August 2026

• Coordinate and provide ICT support to all branches within assigned zones to ensure continuous availability and operational readiness of branch ICT services.
• Act as the first point of technical coordination for branch ICT incidents and service requests within the assigned zones.
• Ensure availability and proper functioning of branch ICT infrastructure, end-user devices, office machines, ATMs, POS devices, and network connectivity.
• Troubleshoot and resolve ICT incidents and coordinate escalations with Infrastructure, Network, Applications, Cyber Security, ATM/POS teams, and vendors.
• Implement and monitor ICT security controls, software updates, antivirus updates, and compliance with Bank ICT policies.
• Coordinate installation, relocation, upgrades, and commissioning of ICT equipment for new branches, relocations, renovations, and technology projects.
• Support ATM and POS operations by coordinating maintenance, upgrades, service restoration, and vendor support activities.
• Conduct preventive maintenance of ICT assets, working tools, and office machines across assigned branches.
• Maintain accurate inventories of ICT assets and oversee asset lifecycle activities, including deployment, transfer, replacement, and retirement.
• Monitor vendor performance and SLA compliance and escalate service delivery gaps for timely resolution.
• Provide technical guidance and user support to branch staff on ICT systems, applications, and working tools.
• Prepare regular zonal ICT support reports covering incidents, service availability, maintenance activities, asset status, escalations, and outstanding issue
• Monitor recurring branch ICT issues and recommend preventive actions to improve service availability and reduce operational disruptions.
• Support branch ICT audits, compliance reviews, inspections, and implementation of agreed corrective actions.

• Bachelor’s degree in computer systems technology or related academic field.
• At least 2 years of ICT support experience in a banking or branch operations environment.
• ICT Service Management ITILv3 certifications.
• Microsoft Certifications/Network certifications will be added advantage.
• Experience supporting branch ICT equipment, end-user working tools, office machines, POS, ATMs, and basic network connectivity.
• Experience in incident management, escalation follow-up, vendor coordination, and ICT asset inventory management.
• Ability to effectively support multiple branches within assigned zones while working in a dynamic, collaborative, and fast-paced environment.
• Strong vendor coordination, SLA management, communication, and reporting skills, with the ability to work independently across multiple branches and zones.
• Experience in branch ICT operations and support, including basic LAN/WAN infrastructure and branch connectivity support.
• Proficiency in supporting end-user working tools, office machines, and coordinating POS and ATM support activities.
• Strong knowledge of ICT service management and incident management, with excellent troubleshooting, technical support, incident resolution, and escalation skills.

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or  recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices. 

Only Shortlisted Candidates will be Contacted.

Deadline
2026-08-13
Employment Terms
PERMANENT