CBS Specialist (4 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Support and create interfaces for Core Banking Systems (CBS) and be responsible for resolving incidents at a Level 2 in the back-end Core Banking Application systems. Support End of Day (EOD) operators and coordinating Level 3 support issues for all back-end Core Banking Application systems with offshore support teams for proactive and active support.
Main Responsibilities:
Core Banking applications support at application layer.
Responsible for Level 2 issues related to all core applications except the in-house developed applications
Responsible for support of EOD/EOM batches.
Responsible for User Acceptance Testing (UAT) Application changes.
Support of day-by-day operations & performance of Core Banking System
Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
Creating and configuration of Systems interface, making sure that third party systems are able to interface with Core Banking Systems.
Automating back-office Operations using third party systems through Core Banking system.
Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data Warehousing, UAT, Report)
Escalation to 3rd level support (CBS Vendor– Onsite & i-Support)
Follow-up & feedback on incidents escalated to CBS vendor.
Customer Call Centre’s 2nd level customer support for Core Banking Systems system related queries & incidents
Log all CBS and EOC incidents encountered in the section to the Service Desk
Provide updates and submit monthly reports to the Senior Manager.
Attend weekly meetings with section staff to resolve issues and implement continual improvement actions.
Knowledge and Skills:
Detailed understanding of the core application products setup
ICT systems support knowledge and experience.
Multi skilled in all areas of technology Flexcube, SWIFT, TACH, Opics, network, desktop support, etc.
Team player that motivates and educates other team members.
ICT Service Management skills
Excellent communication skills with internal customers as well as with higher level support teams
Qualifications and Experience:
Possession of at least a Bachelor’s degree in Computer Science; Information Technology; Computer Engineering
ICT Service Management ITILv3 certification
A minimum of five (5) years’ experience in ICT Core Banking support or Applications development.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Only shortlisted candidates will be contacted.
Job opening date : 14-Jun-2023
Job closing date : 28-Jun-2023
