Claims Negotiator
Job Description
This role is accountable for effective and efficient claims negotiations and finalization of claims.
- Requires a high level of multi skilling and technical claims knowledge.
- Register and post new claims and processes them within the set standards to ensure quality customer service is given.
- Set initial reserves for new claims and recommend reserve changes
- Close files as payment/recoveries are made
- Ensure prompt salvage & reinsurance recovery payments are received and communicated to Accounts for posting
- Prepare claim summary reports
- Track by regularly updating the claims register to determine progress of the claim and advising customers on status.
- Raise
and record payment requisition voucher, forwarding the requisition to
finance department and tracking the file to ensure that the
cheque/credit note is received back for dispatch to the claimant within
the stipulated period. - Identify and pursue recoveries at the
point of claims registration & processing (facultative, treaties,
excess of loss, co-insurance and TPO) and issuance of demand letters
then passing on to legal section. - Promptly attends to customer’s complaints and inquiries and obtain feedback from customers and ensure customer satisfaction.
- Prepare
claims statistical monthly/quarterly reports to ATI, Commissioner of
Insurance and any other reports as directed by assistant manager or
claims manager and ensuring that they are dispatched on time and
maintaining records. - Ensure good relationship with Finance & U/Writing as per agreed SLA’s
Skills
Education
Bachelors Degree (B): Insurance (Required)
The deadline for submitting the application is 22 January 2022.
