Volunteer – Call centre agent
Call Centre Agent (3 months)
Ref: 2022-03
The story
Comprehensive
Community Based Rehabilitation in Tanzania (CCBRT) aims to be the
leading provider of accessible specialized health services in Africa and
serves – as healthcare social enterprise and through development
programmes – the community and the most vulnerable. CCBRT is Tanzania’s
largest local provider of disability and rehabilitation services in the
country. We’re committed to empower people with disabilities and their
families, improving their quality of life, and ensuring access to
medical and rehabilitative treatment. CCBRT has a call centre to ensure
that our clients are able to connect with us for any query that they
might have as well as feedback that they want to provide.
To
strengthen our call centre team, we are looking for volunteer(s) that
like to share and expand their skills and experience in call centre work
while supporting CCBRT’s mission
The role
As part of
the call centre team you provide excellent customer care through the
CCBRT telephone lines to all CCBRT customers. This includes the
provision of information about CCBRT, answer inquiries and questions,
handle complaints and facilitate patients bookings. This can also
include conducting follow up calls and surveys. You will receive
on-the-job training on the topics and the call centre “scripts” when
handling different topics and you will be oriented in other standard
operating procedures for the call centre, including the documentation.
This
volunteer position provides an excellent opportunity to gain more
experience in the field of customer care and to learn more about
disabilities. This volunteer position is temporarily and does not
provide a financial compensation.
The volunteer
- Completed
successfully secondary education and has obtained a professional
certificate in customer care or counselling and/or marketing. - Has previous experience in a customer support role
- Has strong phone and verbal communication skills in Swahili and English
- Can demonstrate good written skills with attention to details
- Displays a great customer focus and adaptability to different personality types
- Has the ability to multi-task, set priorities and manage time effectively
- Has proven data entry skills and is proficient with computers
- Is pro-active and eager to learn
If
you are interested, please submit your curriculum vitae with 2
references and a cover letter telling us why you believe you are the
right person for the role, and why you want to work for CCBRT in
particular. We are an equal opportunities employer and encourage people
with disabilities to apply. Please send your application via email to: [email protected]
Please
indicate job ref number: 2022-03| APPLICATION DEADLINE: 14th February
2022 <Our selection process will start as soon as we receive
applications>
