JOB VACANCY- at Sokowatch, Financial Services Lead

POST: Financial Services Lead – Tanzania

Our Vision

Dominate
the duka market across Africa by being their #1 partner for all goods
and services by 2022. Sokowatch aims to be the platform through which
our customers access a comprehensive offering of financial services that
allow them to achieve both their personal and professional goals.

Location: Tanzania

Reporting into: EA Financial Services Manager

Your Mission in our Vision

Financial
services will be the biggest differentiating factor of Sokowatch from
its competitors. By crafting a suite of services/financial products that
not only meets the needs of our customers but also enhances their
earnings potential, Sokowatch will become an indispensable long-term
partner for our customers.

Our strategy is to provide a
world-class customer experience with regards to accessing basic
financial services through effective education and signaling that allows
our customers to graduate to more sophisticated financial products. In
the long-run, these more sophisticated financial products will be the
profit engine of the financial services business

Key Responsibilities;

Portfolio Growth
Revenue Growth
NPL Management
Debt Collection Management
Service Excellence
Operational Excellence and Compliance
Engaging and Deepening Activities
Capacity to onboard and manage clients, usage, retention and customer reactivation.
Managing customers directly and in liaison with the sales team to ensure:
Portfolio Growth in every branch
Ensure they order the set number of SKUs and grow their SKUs per order
Ensure they grow Average Revenue Per User MoM
Ensure on-time repayment of credit with capacity to escalated collections
Monitor client repayments to maintain a healthy NPL.
Monitor client performance to advise the team in case there’s a slowdown in business and hedge our risk
Managing team of associates in the various branches
Ensure a daily follow up of overdue invoices through phone calls and field visitations.
Developing Pay plans / Promise to Pay database with elaborate follow ups
Ensure
a thorough KYC process by conducting a verification exercise for all
new clients and capturing relevant information in systems for decision
making
Conduct customer education to all new and existing
clients to ensure adherence to Sokowatch credit terms and communicate
any changes of policy
Handle all customer and agents’ complaints within the credit portfolio
Awareness
of all policies and procedures and advise compliance in the event of
changes in the country’s regulations in relation to the product
To
conduct regular checks on market trends and competitors programme
offering and activities. This is to assist efforts to increase product
differentiation and enhance attractiveness of our offering
Any other duties may be assigned