Overview: As a B2B Key Account Manager, you will be responsible for maintaining and expanding relationships with strategically important clients. You will be the primary point of contact for these clients, ensuring exceptional service delivery and fostering long-term partnerships that drive mutual growth and profitability.
Responsibilities:
- Client Relationship Management:
- Develop and maintain strong, trust-based relationships with key clients.
- Act as the primary point of contact for client inquiries, issues, and escalations.
- Understand client needs and objectives, and align company solutions to meet those needs effectively.
- Account Development:
- Identify opportunities for account growth and upselling additional products or services.
- Collaborate with internal teams (e.g., sales, product, marketing) to develop customized solutions that address client requirements and challenges.
- Proactively identify and mitigate potential risks to client satisfaction or retention.
- Strategic Planning:
- Develop and implement strategic account plans to achieve sales targets and maximize client value.
- Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
- Stay updated on industry trends, market conditions, and competitor activities to inform strategic decision-making.
- Communication and Collaboration:
- Effectively communicate client needs, objectives, and feedback to internal stakeholders.
- Collaborate cross-functionally to ensure seamless delivery of products and services to clients.
- Coordinate with sales, marketing, and operations teams to execute account strategies and initiatives.
- Performance Tracking and Reporting:
- Track key account metrics, such as revenue growth, retention rates, and customer satisfaction scores.
- Prepare regular reports and presentations for internal and external stakeholders to communicate account performance and progress against objectives.
- Utilize CRM software or other tools to maintain accurate records of client interactions and activities.
“We are committed to equal employment opportunities and
unbiased treatment of all individuals in all employment
practices”. Only shortlisted applicants will be contacted”.
If this description corresponds to you, grow with us by applying before April 29th 2024.
