VACANCY ADVERT
POSITION: Consumer Financing Officers
LOCATION: Dar es Salaam
DUTIES AND RESPONSIBILITIES:
- Promoting and rationalizing consumer financing products and create product awareness to branch team.
- Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments and sourcing for salary account.
- Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
- Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured asset offered by the bank where relevant.
- Expanding the customer base by upselling and cross-selling to new and existing clients
- Recruitment of employees from both government and private sectors for consumer, Elimu and pensioners financing.
- Presenting the company and its operations to stakeholders such as Institutions, Companies, firms etc.
- Driving activation and penetration of all signed up MoU’s/Scheme at Branch and insuring its maximum utilization.
- Maximizing sales referral opportunities by working close with customer service officers, relationship officers/managers and Branch Managers.
- Managing and monitoring end to end process of on boarding and growing the consumer proposition whilst observing NPL ratio as set by the bank.
- Writing and submitting to the bank Manager daily activity report and calls/follow-ups made.
- Ensure facility application documents are properly filled and all requirements/attachments are presented.
- Collecting and Reviewing of all facility documents for compliance prior to submission to BMFC/Financing administrator.
- Ensuring that all required collateral documents have been obtained and safely kept before disbursement of funds depends on the financing approval limit.
- To ensure all conditions precedent are adhered to before disbursement.
- Support to Financing Administrator to ensure timely and accurate delivery of approved facilities and Management of inventories.
- Provide relevant and accordance weekly, monthly, quarterly updates about your branch’ performance and arrears/book quality to the Manager consumer Financing.
- Ensure adherence and compliance with all relevant processes, policies, and procedures.
- Ensure maximum level of customer service satisfaction and observing SLA.
- Close follow up on arrears according to respective consumer recovery procedures.
- Overseeing the relationship with customers resolving customer complaints quickly and efficiently.
- Any other duty as may be assigned by supervisor.
KEY COMPETENCY REQUIREMENTS:
- Strongly numerate with an exposure to Islamic Financing and Investment.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- Customer oriented mindset.
- Experience in sales.
- Results driven self-motivated personal.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
- Bachelor’s degree in business administration or field related to the industry.
- 3 years of experience in sales, customer service in Retail Financing.
- Knowledge of the banking industry, banking product, services, and regulations.
REPORTS TO: Head of Marketing and Digital Banking
Deadline for submission of application is 13th January 2024.
All applications (include application letter, Resume, academic and professional certificates) should be sent through [email protected]
***Only shortlisted candidates will be contacted***
