Job Overview
Credit Control Executive
Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Credit Control Executive Job Vacancy at Airtel
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Debt Collection
Follow set down business processes, credit policies & procedures to enhance collection (GSM & Non-GSM) including individual post paid
Compliance to collection tool kit – ensure total adherence to the collection guidelines.
Focus on collection of due amounts
Account reconciliation and dispute resolution/ clean up
Outbound tele-calling collection (manual & via the auto dialer)
Zero bad debts – ensuring no spillover of debts to over 90days bucket
Aggressive collection engagement with customer through cheaper and customer centric modes of intervention (SMS and emails etc.)
Ownership & execution of barring/unbarring process & reporting (dunning policy)
Ensuring adherence of P2P as per dunning policy
Ensure all customer paid amount has been allocated & booked
Un barring of A/C upon payment
Customer usage account management
Ensuring correct credit limit in new and existing customers
Monthly visitation of top customers
Bad Debt
Systematic collection of debt from all aged buckets
Ensuring no spillover of debts to over 90days column (zero bad debts)
Emphasis on collection from the recovery bucket
Collection efficiency from early bucket
Adherence to business processes & credit monitoring policies
Dunning Policy – Strict adherence to dunning process and activity matrix. Use of SMS & email payment reminder letters as means of reaching the customer efficiently and effectively before service interruption
Credit Limit Setting – Policy ensure new and existing customers have credit limit as per the business rules (per segment)
Credit management process
Fraud management process
Pre-bill process
Bill delivery, Bill return process
External stakeholder management
Training & capability development partner
3rd party business alliances
Credit reference bureaus & debt collectors
Develops strong customer relationships strategies
Managing relationship team to ensure sensitivity to the customer’s needs, concerns, and emerging requirements.
Assist management in devising retention strategies
Monthly visitation of top customers
Attend to customer’s enquiry and provide customers with the relevant advice and solution
Ensuring tracking of contracts (expired & about to expire)
Communication
All GSM & Non-GSM to have correct contact key person details at billing system (for e-bill delivery & dunning notification)
Contact customers to remind customers of payment schedule and obtain relevant payments
Ensure customers are reminded to pay before dunning intervention as per defined dunning process
Reporting
Review of Daily Ageing analysis
Timely and reliable customer data/ reports for collection planning (aging reports & bill generation reports)
Prepare/reviewing of Collection reports
Prepare Payment reports
Post-paid customer e-bill delivery reports & physical bill delivery on time.
Qualifications
A university degree in Commerce and Accounting or Advance Diploma in Accountancy
At least 3 years’ experience in credit control or financial accounting of a dynamic business industry preferably telecommunications or banking sector.
Sound knowledge of the Computer IT Administration Software, especially Sun Accounting System and Excel.
Aggressive and able to influence.
Ability to establish relationships with decision makers to increase collections
High level of communication skills and negotiation power
How to Apply:
