Let’s grow together – become our next team member at Mixx!
Position: Customer Operations Officer
Experience Required:
- Minimum 3 years of work experience in customer-related services.
- Proficiency in MS Office.
- Strong planning, organizing, and problem-solving skills.
Educational Qualification:
- University degree in Business Administration, Social Science, or related fields.
Core responsibilities
- Respond to customer queries promptly and accurately in line with agreed SLAs.
- Identify customer needs and assist with using specific features or services.
- Resolve complaints effectively and follow up to ensure timely issue resolution.
- Drive automation of common customer queries to improve response times and efficiency.
- Analyze product issues through testing or user simulation and report malfunctions.
- Collect and share customer feedback with Product teams to support service improvement.
- Foster positive relationships with internal teams and external partners.
- Maintain high levels of customer satisfaction to support strong NPS performance.
- Serve as the first line of support for all touchpoints regarding queries and product knowledge.
Core competencies
- Excellent communication and interpersonal skills.
- Eager to find flaws in a process for improvements.
- Ability to work in a goal-oriented environment.
- Problem-solving and customer satisfaction orientation.
- A team player, able to work well in multicultural environments.
- Able to build relationships quickly.
Application details
If this description corresponds to you, grow with us by applying before June 23, 2025.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
