Flightlink

Nafasi ya kazi :- Customer Service Agent – Reservation Job Opportunity at Flightlink

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Job Overview

Position: Customer Service Agent – Reservation 

Dar es Salaam

Flightlink is a scheduled and Corporate Airline with bases in Dar Es Salaam and Arusha

Key Responsibilities:

  • Respond to reservation inquiries via phone, email, and on.line platforms.
  • Confirm bookings and issue reservation confirmations.
  • Manage changes and cancellations in a timely and efficient manner.
  • Maintain accurate records of all reservations.
  • Provide information about our services and answer customer queries.
  • Coordinate with other departments to ensure seamless service delivery.
  • Handle customer complaints and resolve issues in a professional manner.

Requirements:

  • No criminal convictions and medically fit for position
  • Warm outgoing personality.
  • Proven two years experience as a Reservation Officer or in a similar role.
  • Excellent communication and customer service skills.
  • Proficiency in reservation software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to work under pressure and manage multiple tasks.

Location: Dar es Salaam

How to Apply :

Email Applications to: [email protected]

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