Job Title: Director of Operations
Performance Period: Annual (after successful completion of probation)
Reports to: Advisory Board
Nestled in bustling Mbezi Msingwa, a suburn of Dar es Salaam. Mitiki Park, a growing destination pick for entertainment, relaxation, delicious food options, and great ambiance for everyone; a unique outdoor venue experience which caters for different events. We have everything for everyone!
Mitiki Park is seeking to recruit a qualified, energetic Director of Operations position to oversee it’s overall daily operations of Mitiki Park, and sister business, Mitiki Beverage, with the aim of sustaining overall positive performance gains, streamlining processes and promoting further growth for the Mitiki brand.
The Director of Operations will report to the Advisory Board
Roles and responsibility:
Growth: Design approaches to facilitate growth of the business
Fiscal Management: In liaison with the Finance Officer, jointly oversee budget monitoring, conduct expenditure analyses review, Oversee sales targets (weekly, monthly and annually),
Brand Enhancement: Enhance visibility of the Mitiki Brand, through internal and external innovative approaches such as Marketing including social media platforms), Communications, and Entertainment and internal and external networking opportunities.
Customer Experience and Satisfaction: Maintain an up to date database of existing and new customers. Create (KYC) approaches to ensure maximum customer satisfaction ratings. Also maintain active customer feedback mechanisms through in person, virtual platforms, as needed, and other fora, to ensure issues are mitigated and effectively addressed in real time.
HR: Oversee staff recruitment and retainment of all staff, supervise payroll, Oversee staff performance management. Overall head of the unit heads(UHs), spearhead professional development strategies
Asset Management: Create and oversee stock and inventory management system (s)
Compliance: Ensure company compliance with TRA, Local Government, OSHA. Fire Safety etc
Internal Controls: Enhance and oversee existing internal controls policies and procedures
Supervisory role: Supervise the following unit heads: Manager, Mitiki Beverage Supply Chain Associate, Mitiki Park Customer Experience Associate, New Business Development Coordinator
Events Management: Provide regular direction to Customer Service Associate on all stages of events planning for outdoor engagements
Food and Beverage: Provide regular direction to Customer Service Associate to uphold and maintain standards to ensure both Mitiki restaurants maintain high quality foods and wide beverage options that meet customers satisfaction.
Grounds Management: Environment, Sanitation and Hygiene oversight, grounds management, Safety and Security
Other duties as necessary
Qualifications:
3 years comparable experience
Advanced diploma or degree from an accredited institution in preferably Marketing, Administration , Management
Application deadline: May 30th, 2025
Renumeration: Salary, weekly allowance, bonuses, and benefits
Please send email and application and CV to [email protected] with Director of Operations in the subject line
