About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.
Four Seasons Serengeti is located deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where our guests can watch a family of elephants stop for their morning drink. Under the constant protection of local Maasai tribespeople, our guests can go on an exhilarating game drive, or soar high in the sky on a hot-air balloon safari.
Work Authorization: Open for Tanzanian Nationals only.
Applications are invited for the following Post: Discovery Centre Supervisor – 1
Four Seasons Safari Lodge Serengeti is looking for a highly qualified and motivated candidate to be recruited for the position of Discovery Centre Supervisor.
BASIC PURPOSE
Responsible for assisting in managing, overseeing, planning, organising, leading and monitoring all activities related to the Discovery Centre and Kijana Klub. Will assist in managing shifts at the Discovery Centre & Kijana Klub and oversee the overall wildlife and cultural guest experiences at the Lodge. Responds to a wide variety of guest requests by accurately assessing guest needs/requests and provide additional personal recommendations and touches to achieve maximum guest satisfaction while complying with all policies and procedures of the Lodge.
ESSENTIAL FUNCTIONS
1. Responsible for the day-to-day running of the Discovery Centre and Kijana Klub.
2. Assist the Discovery Centre manager design programs for the Lodge that will enhance the overall guest experience and educate guests, as well as employees, on the significance of wildlife conservation, history and people of the Serengeti region.
3. Oversee the wildlife and cultural guest experience at the Lodge; develop and provide specific educational programs about the Maasai and the local flora & fauna to the guests.
4. Assist in arranging and overseeing talks, documentary and movie screenings, special events, group programs etc at the Discovery Centre and Kijana Klub.
5. Identify conservation and community-based projects in the surrounding area that Four Seasons can viably support.
6. Set up, control and manage the Walking Safari Program for guests at the Lodge together with all required amenities and coordinate for sundowner experience.
7. Identify and assist to plan local game drive routes within and around the Lodge as deemed necessary with developing guest demand and reviewed on annual basis.
8. Play a leading role in the Lodge’s Green Committee; oversee the Lodge Environmental Program, Conservation and other Corporate Social Responsibility initiatives and awareness programs. Work with other departments to co-ordinate their involvement and the success of the Lodge initiatives.
9. Where appropriate provide specific educational topics on green initiatives about the environment, community and conservation projects, flora and fauna as part of people development plan across other departments.
10. Leading guests on Discovery Centre related activities, as well as assisting other departments when needed.
NON-ESSENTIAL FUNCTIONS
1. Assist with management of the Lodge’s Discovery Centre Fund donations; both encouraging guest contributions and identifying projects to be supported.
2. Converse with guests and answer questions regarding the Lodge and Serengeti.
3. Assist with training of new employees and trainees. Participate fully in departmental training sessions and regular standards testing. Fill in any skill gaps and knowledge.
4. Assists with the operations and management of other departments when required.
5. Perform other duties as assigned by Management.
6. May be required to temporarily relocate to Arusha logistics office to assist as needed.
KNOWLEDGE AND SKILLS
Education: Minimum B.Sc. directly related to Wildlife Conservation or Ecology, Tourism or Cultural Heritage.
Experience: Minimum three years in Hospitality or service-related preferred. Tourism and Hospitality background a plus. Clear track record with relevant references.
Skills and Abilities: Self-managed, organized, leads by example and exhibits high moral standards and ethics. A natural leader that knows how to delegate and who strives to exceed guests’ expectation. Flexible, shows initiative and result driven. Customer service oriented. Solid teamwork, cooperation and interpersonal/intercultural skills a must. Excellent English language oral, listening and writing skills required. Other foreign language skills a plus. Clear and well-spoken with a presentable (neat/friendly and smiling) image, with exceptional personal hygiene. Passionate about wildlife, historical and cultural heritage and arts. Good computer skills required. Guiding qualification and driving license is an added advantage.
Travel required: Occasionally, may be required to travel to, and temporarily assist with or relocate to Arusha logistics office, plus other work-related local trips.
No. of employees supervised: 3+
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
