Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The key purposeof this role to is to drive a consistent Service Level by ensuring superior Customer/POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities and other productivity outputs in line with DPO/VPO standards.
Key outputs and responsibilities:
DeliveryProductivity & ExecutionManagement
- In trade coaching with errant offenders on Bottle Loss, MBFU, Refusals, OOS to ensure optimal Service Levels
- Ensuring that delivery modes share is adhered and continually look for opportunities to pursue cheaper modes
- Master Data verified for accuracy & standards verification
- Carry out 3PL and Own Driver load execution and verification
- Adherence to market visit plan, conduct, coordinate and train drivers in meetings ensuring adherence to SOPs and OWDs done to open the gap where necessary
- Ensure adherence to MCRS routines in line with the DPO SCL standards
- Adherence to DPO/VPO Pillars and Means Requirements to drive KPI and PI results
- Adherence to Financial Controls and Budget setting support
- Continuous improvement through tracking, measuring and reporting on KPI/PI’s through the use of problem-solving tools & mindset
- SLAs established and managed with key stakeholders
Financial Controls
- Manage Tier 2 financial performance and execution against the budget and ensure alignment with Variable Logistics Costs
- Ensure Latest Estimate is calculated with plans to recover on deviations – Variable Logistics Performance achieved
QualityManagement
- Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
- Ensure all employees understand the customer complaint process
- Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues
Safety as Priority
- Ensure Safe Operating practices in line with our Safety Culture
- Maintain Safe work and delivery environments
Profile:
- Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
- 4 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
- Valid Code 08 Driver’s License
- Proficiency in Microsoft Office
- SAP/Syspro experience will be preferred
- Knowledge of customer service principles
- Demonstrates reliability
- Good interpersonal skills / builds good relationships
- Ability to work under pressure
- Verbal ability and communication skills
- Excellent self-management and planning skills
- Strong achievement orientation
Additional Information:
- Band: VII
AB InBev is an equal opportunity employer, and all appointments will be made in line with AB InBev employment equity plan and talent requirements.
The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing
