Job Description
| Position | E-Commerce Operations Analyst Intern |
| Location | Tanzania |
| Report to | E-Commerce Operations Analyst / Country Representative |
| Job Type | Full Time |
Key Responsibilities
- Ensure all issues with the company website and apps are noticed and reported in a timely manner.
- Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
- Ensure real time status updates of all client requests across all 5 service areas.
- Work with sales/marketing staff to convert prospects into actual and satisfied users.
- Provide an exceptional customer experience to all clients – online, over the phone and in person.
- Create tickets for all issues and track them until resolution.
- Ensure accurate sorting and delivery of all items before expected delivery date.
- Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.
- Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring
all IATA and IAC guidelines are met.
- Track shipment progress on third party sites until arrival at destination country
- Ensure received packages from remote offices are delivered to clients intact and as received.
- Prepare a daily turnover report to upcoming shift and management on status of daily tasks.
- Ensure all items in pending status are followed up on within a few hours from when they care created.
- Provide timely updates to members on delayed shipments.
- Ensure company phone WhatsApp number is used to broadcast company activities on a weekly basis
- Receive and process exports in a timely manner.
- Flag suspicious activities and report to management for next steps
- Create Shipper Letter of Intent for imports to Tanzania.
