Job type: Full-time
Enterprise Service Account Manager
Tanzania, United Republic of
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Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers.
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
Deliver Root causes analysis following major outage, based on data provided by the NOC and L2 operations.
Identify and Deploy Measures to Improve Service Levels
Develop & Nurture Relationships with relevant people at Client Organization.
Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers.
Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.
Qualifications
Educational Qualifications, Skills, Competencies, Attributes, Technical Skills
Bachelor’s in engineering/technology (Telecommunications/Electronics & Communication).
Relevant Experience (Type of experience and minimum number of years)
8-10 years of technical operations and Customer Facing experience
Analytical skills – use of facts & data, problem solving/solution orientation
Proficiency in MS Office
Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc.)
Understanding of Telco Network Operation, IPs, routing etc.
Good Communication skills & mandatory fluency in OPCO local language
Customer Focus and Customer first attitude
Commercial acumen
Perseverance and go getter attitude.
Collaborative relationships building & working
Self-Management and Personal Development
Other requirements (Behavioral etc.)
General Financial knowledge
Strong analytical skills
General Telecommunication knowledge
Excellent understanding of telecommunication product development processes
PC literate and absolute understanding and application of project management tools and techniques in a complex systems environment
Project Management
General Management
Stakeholder and Relationship Management
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Job Info
Job Identification
290
Posting Date
01/08/2025, 12:11 PM
Apply Before
01/17/2025, 02:41 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Airtel Tanzania, Tanzania, DAR ES SALAAM, TZ
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
