WASSHA JOB DESCRIPTION -Hardware engineer
1. JOB INFORMATION
Organization: Division:
Wassha Inc. Tanzania Branch Sales and Marketing
Department: Workstation:
Zone any region within Tanzania as assigned
Job Title: Hardware Engineer
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2. JOB PURPOSE
To repair, design, and test all Wassha products hardware components by analysing test data, eliminating errors, modifying existing hardware devices.
3. MAIN RESPONSIBILITIES OF THE JOB
Managerial Responsibilities:
Managing the team of Technicians and operators in the respective zone.
Functional Responsibilities:
Lead and support Engineering Technician to ensure delivery of high standard of service to WASSHA Inc.
Planning, organizing, and monitoring execution accuracy of tasks by Engineering Technicians and Operators.
Supporting our customers in all aspects of software, IT, networking, and database management within the zone.
Provide after-sales support to the customer when necessary, to identify inefficiencies and to ensure successful use of our products and solutions to improve outcomes.
Conduct electrical safety checks on equipment and repairing on zone.
Troubleshooting, diagnosing and solving hardware or software faults on zone. Provide support for the hardware and manage component obsolescence throughout its lifecycle.
Communicate with staff, through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Replacing parts and providing hardware electronic engineering support as required. Providing support, including procedural documentation and relevant reports of the
zone.
Following diagrams and written instructions to repair a fault or set up a system. Working continuously on a task until completion (or referral to third parties, if appropriate).
Know what to do in the event of an emer enc .
4. MINIMUM REQUIREMENT
A) A minimum level of academic and professional qualification required to perform effectively in the role:
• Degree qualified in hardware, electronic Engineering, or related programs.
B) A minimum level of experience required to perform effectively in the role:
• Proven work experience as an Engineer with a minimum of I-year experience.
5. WORKING RELATIONSHIPS
A) Internal customers:
e Hardware Engineer — Team Leader
• Customer Success Team
• Training Team
Software Team
• Supply Chain Department
B) External customers:
• Wassha A ents
6. COMPETENCIES
A) Technical
Ability to write comprehensive technical design documentation.
Effectively research and solve complex technical issues
B) Functional
Leadership skills
Analytical skills
Strong communication skills including presentation skills
Computer literacy and office suite knowledge like Excel, Spreadsheet, etc.
Problem solving and analysis Excellent team player
C) Behavioral e Stress tolerance
Flexibility and adaptability
• Accountability and Transparency
How to Apply:
To streamline the application process, we kindly request that interested candidates submit their applications to [email protected].
