Position: Head of Customer service
We are a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. To date, Aventus Group companies have issued more than €2,5B of loans. Currently, Aventus Group companies are successfully running businesses in 18 countries. Our team makes measured choices to drive sustainable growth and profitable business results for 14 years in a row. More than 2000 dedicated professionals make a difference in the financial field by running digital transformation and developing unique FinTech platforms.
Currently, we are in search of a head of customer service to work in our company in Tanzania
JOB DESCRIPTION
Role and Responsibilities:
- Managing day-to-day customer service operations
- Ensuring customer satisfaction
- Providing high-quality customer experience
- Builds strong relationships while acting as a liaison between the customer and the corporate office
- Designs and implements training programs for the department
- Collaborates with other departments to achieve organizational goals
- Collects and analyses customer service department metrics
- Conducts performance reviews of subordinates
- Leads quarterly meetings with department heads
- Executes related duties as needed
Minimum qualifications:
- Customer Service Management and Customer Service skills
- Experience with Analytical Skills to evaluate and monitor customer data, market trends, and feedback
- Strong organizational skills, including the ability to prioritize and delegate tasks
- A commitment to customer satisfaction and customer experience
- Excellent verbal and written communication skills in English and Swahili
- Experience working in the FinTech industry is a plus
If you are interested and are qualified for this role, kindly send your CV to: [email protected], indicate the position you are applying as Subject of the email by 15th January 2024
Only shortlisted candidates will be contacted
