Head of Operations – Commercial Bank
MKOMBOZI
Job Overview:
The Head of Operations is responsible for leading and managing all day-to-day operational activities of the Bank, ensuring efficient, compliant, and customer-centric service delivery across branches and digital channels. This role is critical in maintaining operational excellence, minimizing risks, and contributing to the achievement of the Bank’s strategic goals.
Education:
- Bachelor’s degree in Banking, Finance, or a related field.
- A Master’s degree is an added advantage.
Qualifications and Experience:
- Minimum of 7 years of banking experience, with at least 3 years in a senior operational management role.
- Proven experience in branch operations, clearing, payments, loan administration, or customer service operations.
- Solid understanding of regulatory and compliance frameworks in banking (BOT, FIU, AML, etc.).
Application Details:
Interested candidates should send their CV and cover letter to the email address below:
Email: [email protected]
Deadline: 02nd June 2025
NB: Only shortlisted candidates will be contacted due to the volume of applications.
