We are seeking highly skilled, dedicated, and results-driven professionals to join our team. Candidates must demonstrate exceptional technical expertise, advanced computer proficiency, strong problem-solving abilities, and an unwavering commitment to excellence. Applicants should be hardworking, adaptable, and willing to work in any location across Tanzania.
ICT Technician (ICTT-HBS-11) (2 Positions)
Job Summary:
We are seeking a highly skilled and self-driven ICT Technician to join our dynamic IT team. The ideal candidate will have strong expertise in networking, desktop support, and server administration, including Active Directory, email systems, surveillance & security systems, and computing servers. The ICT Technician will be responsible for installing, maintaining, and troubleshooting IT systems, ensuring optimal network performance, user support, and server security. If you have a passion for technology, problem-solving, and a proactive approach to IT support, we encourage you to apply!
Key Responsibilities:
- Network Administration & Infrastructure Support:
Install, configure, and maintain network devices such as routers, switches, firewalls, and access points.
Manage LAN, WAN, VLANs, VPNs, and wireless networks, ensuring high availability and security.
Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, and firewall configurations.
Perform structured cabling, IP addressing, and bandwidth optimization.
Monitor and maintain network security, including intrusion prevention, access control, and firewall management. - Desktop & User Support (Helpdesk & IT Support):
Provide 1st and 2nd level support for desktop computers, laptops, printers, and mobile devices.
Install, update, and troubleshoot operating systems (Windows, Linux, macOS) and software applications.
Manage user access and authentication for Active Directory, email systems, and enterprise applications.
Support remote users through VPN, Remote Desktop, and cloud applications.
Train staff on IT best practices, cybersecurity awareness, and system usage. - Server & Systems Administration:
Install, configure, and manage Windows & Linux servers, including Active Directory and Group Policies.
Administer and support file servers, print servers, domain controllers, and backup servers.
Manage email systems (Microsoft Exchange, Office 365, Google Workspace) and ensure mail flow security.
Perform regular backups, disaster recovery planning, and system updates.
Monitor server performance, apply security patches, and prevent system vulnerabilities. - Surveillance & Security Systems:
Install, configure, and maintain surveillance & security systems, including IP-based cameras and access control systems.
Troubleshoot video storage, network connectivity, and remote monitoring issues.
Ensure secure storage, retrieval, and backup of surveillance footage.
Work with the security team to maintain biometric and entry management systems. - IT Security & Compliance:
Implement and maintain cybersecurity policies to protect company data.
Manage firewalls, antivirus, and endpoint protection systems.
Ensure compliance with IT security policies, GDPR, and data privacy regulations.
Perform penetration testing, security audits, and vulnerability assessments. - IT Asset Management & Documentation:
Maintain an up-to-date inventory of IT assets, hardware, and software licenses.
Document network diagrams, system configurations, and IT troubleshooting procedures.
Work closely with vendors, ISPs, and service providers to ensure efficient IT operations.
Required Qualifications & Experience:
- Diploma/Degree in IT, Computer Science, or related field.
- 3+ years of experience in IT support, networking, and system administration.
- Proficiency in Windows Server (2016/2019/2022) and Active Directory management.
- Experience with networking equipment (Cisco, MikroTik, Ubiquiti, Fortinet, etc.).
- Hands-on experience with firewalls, VPNs, VLANs, and network security principles.
- Knowledge of email systems (Microsoft Exchange, Office 365, Google Workspace).
- Strong troubleshooting skills for hardware, software, and network issues.
- Familiarity with surveillance & security systems, access control, and biometric systems.
- Strong understanding of IT security policies, data protection, and compliance requirements.
Preferred Certifications (An Added Advantage):
- CCNA / CCNP – Cisco Networking Certification
- MCSA / MCSE – Microsoft Server Administration
- CompTIA A+ / Network+ – Hardware & Networking
- Fortinet NSE / MikroTik MTCNA – Firewall & Network Security
- ITIL Foundation – IT Service Management
Key Competencies & Personal Attributes:
- Strong problem-solving and analytical skills.
- Ability to work independently and in a team environment.
- Good communication and customer service skills.
- Ability to prioritize tasks and handle multiple responsibilities.
- High level of integrity and confidentiality in handling sensitive information.
Key Attributes for All Roles
- Advanced computer proficiency (must be comfortable using technology in daily tasks).
- Highly committed – Only candidates ready to dedicate themselves fully should apply.
- Hardworking and smart – Strong work ethic, strategic thinking, and efficiency are essential.
- Ability to work anywhere in Tanzania – Must be flexible with work locations.
- Excellent communication and interpersonal skills.
Application Instructions
Qualified and interested candidates must submit their CV, transcripts, cover letter, and relevant certificates in PDF format only to [email protected] with the subject line formatted as [Job Code – Full Name] (e.g., “FSD-HBS-10 – John Kibaratuka”).
Application Deadline: 20th March 2025
Only shortlisted candidates will be contacted.
Hannah Bennie School is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
