Nafasi ya kazi :- IT Support Engineer at Exodus



Location: Dar es Salaam, Tanzania

Application Deadline:  15th July  2024


  • Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services. 
  • Install and configure computer hardware, software, networks and applications
  • Continuously monitor and maintain systems and networks
  • Respond to technical support calls from other staff members or clients and communicate how to resolve issues
  • Diagnose and troubleshoot system and network problems, software faults or hardware complications
  • Support the roll-out of new applications
  • Keep a record of issues, along with solutions, to refer back to in future instances
  • Provide onsite or remote IT support to clients.
  • Diagnose and resolve software and hardware incidents.
  • Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
  • Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
  • Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Test fixes to ensure problem has been adequately resolved. 
  • Perform post-resolution follow-ups to support requests. 
  • Develop help sheets and knowledge base articles for end users.
  • Performing other duties as directed by the immediate supervisor.


  • A Bachelor Degree in  Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
  • ITILv3 or ITILv4 certification is an added advantage. 
  • 2 years experience supporting a company with multinational staff. 
  • Must be fluent in both oral and written English
  • Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
  • Teamworking skills
  • The ability to think logically and strategically
  • A methodical approach to tasks
  • Customer service skills
  • Excellent communication skills, both written and verbal
  • Organisation and planning skills

Qualified candidates should apply by E-MAIL ONLY to: [email protected]  Subject line should read “IT Support Engineer” only;  a cover letter detailing why you are the best candidate for the position ,  and  CV. 

Submissions which do not follow the above instructions will not be considered as applicants.

NO PHONE CALLS in reference to this position will be accepted.