Reporting Line
MANAGER DIGITAL CHANNELS SYSTEMS
Location
Tanzania Head Office
Department
DEPARTMENT OF ICT
Number of openings
2
Job Purpose
Responsible for support and maintenance of Core Banking System applications and provide instant support to users and third parties to ensure systems availability in supporting banking operations.
Principle Responsibilities
- Effectively manage Core Banking systems administration such as FBE, Teller Portal, Hunting Portal and SMS Service.
- Monitoring, integrations and provide 1st level support to internal customers for all Digital Channels and peripheral systems.
- Participate and or support initiatives or projects which involves or integrates with Core Banking Systems.
- Provide 24 hour on call support and day-to-day support of these systems.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Participating in integration testing projects with third parties
- Responsible for initial tickets, emails assessment, assignment to L2 engineers, prioritization and following up for resolution of all the issues raised to ICT by internal and external customers, third parties and partners.
- Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes in line with SLAs.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams and stakeholders (internal and external) with respect to service performance and availability, including Branches, Business units, Aggregators, MNOs, third parties, who are linked to the Bank’s payment systems among others.
- Work with internal and external technical and service teams to create and/or update knowledge base articles.
- Monitor and providing report daily, weekly and monthly on components and services availability, capacity, and performance metrics, including trends analysis.
- Perform any other duty as assigned by the Manager/Supervisor.
Qualifications Required
- Bachelor’s Degree in Computer Science, Information Technology, or their equivalent from an accredited institution.
- Flexibility to work in different shifts (including night shifts) 24X7.
- Minimum of 1- year experience in database and programming/ software development will be an added advantage.
- Experience on system testing and monitoring.
- Basic knowledge in ITIL
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
Deadline
2025-07-16
Employment Terms
CONTRACT
Contract Duration
12 MONTHS
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
