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Nafasi ya kazi :- Parts Sales Engineer (Heavy Equipments) at HR World Ltd

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Job Overview

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PARTS SALES ENGINEER  (HEAVY EQUIPMENTS)

INDUSTRY: MINING

HR World Ltd on behalf of our client, we are looking for a Parts Sales Engineer who will optimize all parts day to-day activities and enhance the performance of parts sales to ensure an excellent customer service on site.

RESPONSIBILITIES;

  • Assist Site Parts & Service teams to meet customer needs and improve communication related to parts supply (Availability, ESD, ETA).
  • Follow up daily parts activities (Quotations, Orders, Invoicing, Ready parts collection).
  • Manages, tracks, and provides updates regarding orders situation and delivery.
  • Manage customer SOA, handle any related obstacles to ensure smooth payment process and avoid overdue debt.
  • Supervise REMAN core inspection and return process between dealer & customer.
  • Identifies and solve customer’s parts related problem/issue and cascade it to relevant dealer member.
  • Use the demand and forward planning processes to recommend stock adjustments.
  • Evaluate the performance of the parts agreement with customer and dealer-related members.
  • Schedule frequent meetings with customer to go over supply chain issues and concerns related to the parts agreement.
  • Support the customer to keep the parts catalogue updated in regular bases (legacy, obsolete, superseded, discontinued, wrong and duplicated part numbers).
  • Focus of components rebuilds through service (customer / exchange).
  • Follow up with customer for machines product link subscription.
  • Spotlight on incremental business such as GET & UC.

QUALIFICATIONS;

  • Bachelor Degree of Mechanical Engineering or equivalent.
  • Experience in mining parts Sales.
  • Ability to delegate and work well within a team.
  • High level interpersonal and analytical skills.
  • Good written and spoken English.
  • Computer skills specially in Excel -Power BI or similar data analytical tools.
  • Ability to use CAT SIS, TMI, Parts Vis. and any other CAT parts related websites.
  • Ability to work with Dealer Business Systems.

Interested candidates may send their CVS to:  [email protected] before 17th November 2024

”Only successful candidates will be contacted”

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