EMPLOYMENT OPPORTUNITY
Company Name: Asilia Lodges And Camps Ltd
Position: Receptionist
Department: Central Management
At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact
We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.
This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!
JOB SUMMARY: The Receptionist will serve as the initial point of contact for guests/clients, providing outstanding customer service and administrative support. The ideal candidate should have excellent communication skills, attention to detail, and a proactive approach to handling various tasks.
KEY RESPONSIBILITY AREAS:
- Warmly greet and assist guests/clients upon arrival, maintaining a friendly and professional demeanor. Offer refreshments according to Asilia standards.
- Manage all incoming and outgoing calls, accurately transferring them to the appropriate individuals while providing necessary information to callers.
- Provide guests/clients with comprehensive information about our facilities and services, addressing inquiries promptly and accurately.
- Maintain a clean and organized reception area, ensuring it is always tidy and presentable.
- Update and maintain the internal telephone directory regularly.
- Monitor and report any issues with the phone system to the relevant department for prompt resolution.
- Assist in administrative tasks with accuracy and confidentiality.
- Coordinate flight bookings for senior officials upon request, ensuring timely and efficient arrangements.
- Handle office requests and concerns effectively, escalating issues when necessary to ensure resolution.
- Manage inventory and ordering of office stationery to maintain adequate supplies.
- Coordinate office meals for office functions, including set-up, food ordering, and payment of suppliers.
- Coordinate accommodation and transfers for visiting Asilia members from abroad.
- Update the Asilia blackboard daily.
- Update the birthday list for all staff members monthly and share it with camps. Send an email to each camp congratulating the staff members celebrating a birthday.
SKILLS and REQUIREMENTS:
- Education: College diploma or equivalent; additional education or certification in office administration or hospitality is a plus.
- Experience: Previous experience in a receptionist or customer service role, preferably in the tourism or hospitality industry.
- Language Skills: Proficiency in English Language
- Flexibility, reliability, and teamwork skills, as well as a positive and friendly attitude.
- Knowledge of Tour Operations: Basic understanding of tour operations and the destinations offered by the company.
- Professional Appearance: Maintaining a neat and professional appearance in accordance with the company’s standards.
MODE OF APPLICATION
If you fit the Minimum Requirements, we look forward to receiving your applications and CV’s to [email protected] before 24th January 2024.
Only shortlisted candidates will be contacted.
