JOB ADVERT- REGIONAL ASSISTANT MANAGER LEARNING AND DEVELOPMENT
SON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.
In Tanzania we are working with different clients in Telecommunication, media, banking, solar, automobile industry etc.
The Regional Assistant Manager – Learning & Development supports the execution of learning initiatives under the Global L&D Department (iSON Academy) across multiple centres in the assigned region. Reporting to the Global L&D Lead and Regional HR Director, the role is responsible for coordinating and facilitating leadership, functional, and behavioural learning programs, administering assessments, tracking outcomes, and supporting follow-up learning reinforcement. Key focus areas include the execution of the quarterly learning calendar, facilitation of programs for team leaders and function-specific cohorts, program logistics, participant engagement, learning data reporting, and the development of site-based L&D Champions. The role plays a critical part in promoting a strong learning culture and operationalizing L&D across locations in alignment with organizational needs.
DUTIES AND RESPONSIBILITIES
- Support execution of the quarterly learning calendar in collaboration with the Regional L&D Manager.
- Facilitate leadership and functional programs, including First-Time Manager and behavioural skills training.
- Coordinate nominations, scheduling, and communication with learners across sites.
- Administer assessments and collect feedback to measure learning effectiveness.
- Maintain accurate training records and LMS updates in alignment with governance requirements.
- Prepare reports and dashboards on participation, assessment scores, and feedback.
- Conduct post-program reinforcement, including refreshers, action planning, and learnermanager check-ins.
- Engage with HR, Ops, and site heads to align learning plans with local needs.
- Support the identification and development of site-based L&D Champions.
- Promote learning programs via internal mailers, session reminders, and success story highlights
KNOWLWDGE AND SKILLS
✓ Education: Bachelor’s degree in Human Resources, Education, Business, or related field.
✓ L&D Facilitation: Proven ability to deliver leadership, behavioural, and functional training to junior and mid-level audiences.
Program Coordination: Strong planning, scheduling, and multi-site coordination experience.
✓ Assessment & Feedback: Capable of administering learning assessments and capturing actionable learner feedback.
✓ Learning Technology: Working knowledge of LMS platforms, Microsoft Office, and virtual facilitation tools.
✓ Stakeholder Support: Experience partnering with HR and Ops to meet location-specific training needs.
✓ Communication: Strong presentation, written, and interpersonal skills.
✓ Reporting & Documentation: Skilled in maintaining training records, participation logs, and basic dashboards.
✓ Learning Mind set: Demonstrates initiative in improving delivery and building internal capability.
✓ Team Collaboration: Works effectively with site HR, L&D Champions, and facilitators. Organized, proactive, and detail-oriented WORK CONDITIONS
How to Apply:
If you’re a motivated professional with a passion for turning information into impact, we invite you to join our team. Please submit your CV/resume and a cover letter highlighting your relevant experience and why you’re a strong fit for this role.
Kindly send your application to [email protected]. with the subject line: “Application – Regional Assistant Manager L&D
Application deadline; 30th June 2025.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
