Res-Request Reservation Consultant Job Vacancy
Mbali Mbali is a collection of five stunning lodges in Tanzania. Each location has been carefully selected for its unique experiences, across incredibly diverse ecological areas, taking you on a trail less traveled to some of Tanzania’s most untouched and unique National Parks. We looking to recruit experienced, qualified, and energetic candidates to join our team as a Res Request Reservations Consultant with a broad knowledge of Tanzania as a destination.
Position: Res-Request Reservations Consultant.
Location: Arusha Responsibilities:
- Receive and process all booking requests from all booking channels.
- Quoting and preparing itineraries.
- Ensure full payment of bookings is made in line with the booking terms and conditions.
- Engage, discuss, and provide solutions to agents based on their requirements.
- Process and issue detailed booking documentation to agents as required.
- Ensure that records are properly kept and archived per company policy.
- Make follow-ups for provisional bookings and outstanding payments.
- Promptly confirm bookings, subject to available rooms and within defined booking policies.
- Process all reservation inquiries, ensuring all the time that the best solution is provided to the agents.
- Collect, update, and communicate/share all the necessary details concerning guest arrivals to the lodges daily.
- Respond immediately and accurately to any lodge or accounts queries about guest details.
- Prepare any reports as may be required from time to time.
- Issue accurate invoices and reservation summaries to agents.
- Arrange all processed vouchers/documents and ensure that they are carefully & and correctly archived daily.
Experience & Education:
- Degree or Diploma in Hospitality and Tourism Management
- Excellent up-to-date computer skills (Word, Excel, PowerPoint, itinerary software)
- Must have good experience in using the Res-Request Reservation System.
- Good numerical skills
- 3-4 Years of working experience in a similar role
- Excellent communication skills (English & Kiswahili)
Package includes:
- Attractive salary package
- Health insurance for the candidate with immediate family
- Lunch and Transportation
HOW TO APPLY
For all applicants who meet the criteria for the above position, please send your application including your CV, Cover letter, and Professional Certificates to [email protected]
YOUR EMAIL SUBJECT MUST READ “APPLICATION FOR RES REQUEST
RESERVATION CONSULTANT”. An email with no above Subject will not be considered.
Note: Only shortlisted candidates will be contacted. If you do not hear from us, please accept that
your application did not meet our requirements. Early applicants will be given priority.
