Employment Opportunity
Company Name: Asilia Lodges And Camps Ltd
Position: Safari Operations Assistant
Department: Safari Operations
Reporting To: Safari Operations Manager
At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.
We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.
As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!
This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE BELIEVE IN BETTER!!
SCOPE AND PURPOSE OF THE JOB:
To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.
DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS
Daily Duties
- Ensure the confirmation of accommodation bookings, maintaining clear communication with relevant establishments to guarantee seamless arrangements for safari participants.
- Organize and compile comprehensive safari files, containing all necessary documentation and information required for successful safari operations.
- Conduct thorough briefings for safari guides and transfer drivers, ensuring they are well-informed about itinerary details, safety protocols, and any relevant information to provide exceptional service.
- Facilitate the acquisition of permits from wildlife management authorities (WMA), Tanzania National Parks (TANAPA), and NCAA (Ngorongoro Conservation Area Authority) to ensure compliance with regulations.
- Summarize and organize all local flight bookings, ensuring accuracy and efficiency in travel arrangements for safari participants.
- Regularly confirm and update flight details to guarantee smooth travel logistics for safari participants.
- Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.
- Take charge of the safari operations store, overseeing inventory management and ensuring all necessary equipment and supplies are available and in good condition.
- Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.
- Conduct thorough inspections of safari vehicles, preparing detailed reports to ensure the safety and reliability of the fleet.
- Manage the issuance of imprests and handle their timely retirement, maintaining proper financial documentation.
- Coordinate the procurement and replenishment of safari snacks and drinks, ensuring availability and variety for guests.
- Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.
- Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.
- Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.
Requirements
- Diploma in Tourism or any other related field
- Proven work experience (at least 2 years’ experience).
- Familiarity with Computer Applications and programs
- Able to work into multi-cultural environment.
- Strong multi-tasking skills.
- Excellent organizational skills.
- Commitment to a high level of customer service.
- Ability to handle sensitive matters with efficiency and discretion.
- Must be able to speak English fluently, other languages an advantage.
Essential Skills
- Trustworthiness:
- Strong sense of integrity, ensuring trustworthiness in all professional dealings.
- Ability to Work Under Pressure:
- Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
- Clear Communication Skills:
- Excellent communication skills with an emphasis on providing clear, timely, and candid information.
- Independent Worker with Problem-Solving Attitude:
- Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
- Computer Literacy:
- Proficient in computer literacy to effectively operate and navigate online management systems.
- Faultless Administration Skills:
- Impeccable administration skills, ensuring accuracy and efficiency in all procedures.
APPLICATION:
If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by January 27, 2024, to [email protected]
Only shortlisted candidates will be contacted.
