Specialist Card Systems (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible to provide project technical advice, second level technical support and daily administration for ATM/POS switch (Postilion), Card Management System (CMS), Integration with Third Party systems, Card & PIN production systems, Hardware Security Management (HSM), Interfaces to Third Party Processor (TPP) & International Card Payment Schemes (Visa, MasterCard, Union Pay, etc.) Incident & problems escalations and follow-up resolution of issues with vendors.
Main Responsibilities:
- Participate in the ICT work streams of card business projects involving setup of products in ATMs/POS terminals, ATM switch, CMS, TPP systems, Card & PIN production system, etc.
- Provide technical support in end-to-end life cycle of NMB card business Card production, Personalization, Delivery to branches / customers, replacement, Card status Management, destroying aged cards, auto renews of expired, etc.
- Second level support for branches & ICT Help desk on all NMB ATM cards issuance and other bank cards acquiring incidents
- NMB’s contact point to the Third Party Processer (TPP) on Interface / integration issues, card issuing & acquiring issues, reconciliation & settlement issues, etc.
- Coordinate card production & personalization process with TPP until delivery of cards to branches
- Support applications & database infrastructure used for production, storage, distribution and usage of card business
- Accountable for end-to-end security of NMB ATM cards from application, production, storage, distribution, issuance to customers and full life cycle thereafter.
- Manage migration process of all proprietary NMB ATM cards to MasterCard branded through TPP and card production and personalization vendors.
- Supervision of EMV and PCI certification process for all platforms and terminals
- Document and coordinate regular business continuity activities such as system backups, disaster recovery test runs for settlement systems.
- Coordinate and facilitate audit sessions, provide responses and recommend feasible solutions.
- Ensure payment systems comply with the bank’s ICT governance and Frameworks including but not limited to security framework and operational standards.
Knowledge and Skills:
- Strong knowledge of tools (Visual Studio, PL/SQL, JAVA, C, .Net, PHP, etc.) and Relational database management systems (RDBMS) such as ORACLE and SQL SERVER.
- Strong knowledge of card business and products in the regional market.
- Ability to present card related data into more meaningful reports, dashboards and analysis that can be consumed by business stakeholders.
- Good understanding of card processes, procedures and policies in line with different card schemes.
- Technical capabilities of operations systems, Databases and middleware’s that support card system operations.
- Good understanding of card schemes operations and standards like PCI etc.
- Good understanding of merchant business and its operations.
- System administration experience especially on ATM / POS Switch, Card Management systems, Hardware Security Module (HSM).
- Excellent communication; Reporting Writing skills; Problem Solving Ability; Stakeholder Management
Qualifications and Experience:
- Bachelor’s Degree in Computer Science / Information and Communication Technology or equivalent
- Certification in Relational Database management systems (RDBMS) such as SQLSERVER and Oracle
- Business Analysis and/or Project Management knowledge will be an added advantage
- An ITIL qualification is preferable but not essential.
- At least 3 years’ experience in Payment / Card systems or ICT
- Strong experience in information systems administration and support.
- Excellent skills in project management and IT services delivery management
- Service management experience such as managing incidents, issues or problems including technical or operational issues.NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.Only shortlisted candidates will be contacted.
Job opening date : 10-Jul-2025
Job closing date : 24-Jul-2025
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How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
