Systems Specialist / Sr. Technician – Technology
Business Unit: Corporate
Career Area: Operations and Administration
Location: Dar Es Salam, Tanzania, TZ
Position/Employment type:
Systems Specialist / Sr. Technician – Technology, Tanzania / Full Time Employee
Organization/Reporting line:
Project Manager, Technical Operations Manager / Supervisor & Technical Supervisors, Integrated Solutions Manager, TZ as assigned
Place of work/Travel:
Kilombero, Tanzania
Contact and Cooperation:
Internally: Main cooperation with the Technical Team, Project Manager, Technical Supervisors, Technical Operations Manager and Integrated Solutions Manager
Externally: Outsource contractors and as may be delegated
Purpose of this position:
To provide an expert service relating to design & architect, survey, management of implementation, installation and maintenance of technology contracts and projects.
Job Summary:
This is a full-time on-site role based at Kilombero, Morogoro for a System Specialist / Technician position in various technologies at Kilombero Sugar Company, a Project for Security and other services under GardaWorld Tanzania.
The Technical Systems Specialists will be responsible for design, troubleshooting, physical installation, service and maintenance of various technological and security systems assigned in line with SOPs.
The Technician / System Specialist will be responsible for day-to-day tasks including system design, planning, configuration, setup and installation, troubleshooting and providing technical support for various systems including, but not limited to including CCTV, Access Control, Networking, Connectivity (Fiber, Wireless, Ethernet), Perimeter and Intruder Detection Systems, Alarms, Fire Detection, Alarms & Suppression Systems, Electric Fence, Power Backup Systems, Boom Barriers, Turnstiles, Spikes, Communication Systems like VHF Radio Network, Push To Talk over Cellular etc.
The candidate does not require all of the above skills in person but various combined skills would be good to have (For example CCTV + Networking etc.)
The role requires strong design, analytical and technical skills and effective communication to ensure smooth functioning of information technology systems, digital security and integration of various technologies.
Key Responsibilities:
The incumbent is responsible for survey, design, technical drawings, planning, project management, setup, installation, troubleshooting, fault diagnosis, integration, service and maintenance duties that include but are not limited to:
Various components of electronic security systems including but not limited to CCTV, Intrusion Detection and Alarms, Access Control, Fences, Intercoms, Networking, Control Centre, ICT and Radio Communication
Various components of electronic security systems
Electric, IR and other fences, PIDs/BIDs including, but not limited to civil works, cabling, connection of power sources etc.
CCTV & various Surveillance & Monitoring Systems
Fire Alarms & Suppression Systems.
Access Control and Time & Attendance Systems, including but not limited to Readers, Automatic and manual gates, boom barriers, controllers, turnstiles, spikes, bollards etc.
Manual & Automatic / Intruder Alarm Systems and integration to various transmitters and systems for response.
IVMS / Fleet Management & Tracking Systems including, but not limited to Dashcams
IT & Networking systems, storage, racks, cabinets, servers, PCs, wired and wireless links, fiber optic, WAN / LAN & PA systems.
Control Room setup and monitoring systems and integration with various technologies.
VHF, RF and Push to Talk technology and equipment and various other communication devices.
Civil works including, but not limited to cabling, drilling, trunks & pipes installation, tower / poles setup and working on heights with PPE and safety equipment
Any other Corporate, Domestic and Industrial Electronic Security Systems and Integration of various technologies for connected operations as well as Power Systems and backup power.
Solutions, Design, Implementation, Documentation and Reporting of various technological solutions based on the requirements.
Planning and execution of scheduled preventive service & maintenance of all technological equipment on site as well as attending to and / or supervising corrective maintenance.
Any other duties which might be assigned from time to time by the Supervisor / Management.
You will be responsible of taking care of for all the technical material you are to request for a particular assignment until the work is done. You will have to pay for any loss/misplacement of technical materials in your hands.
Principal Outputs of this Role:
Productivity – timely delivery of installation and projects, correct diagnosis and suggestions or solutions
Quality installations that meet required standards and functionality.
Retain solid knowledge of Electronics security systems and their deployment.
Proper and precise reporting and ensuring documentation are in place for all design and troubleshooting or implementation of projects with correct drawings.
Coordination and communication with the teams, project managers, coordinators, administrators, customer service and clients.
Key Performance Areas:
KPA
PERFORMANCE STANDARDS
Effective management and administration of the technology contract to ensure sound financial performance.
Plan and manage the profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour.
Contract Margin Management
Billable hours
Job Cards
Manage the contract cash flow and oversight of invoice documentation and accuracy of information
Effective management of staff
Effective Organisation
Proper allocation of staff to workflow and job requirements.
Co-ordinate with Office around work requirements
Monitor daily tasks.
Train and upskill subordinates.
Leadership
Staff motivation levels
Evaluate staff performance.
Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by GARDAWORLD’s code of conduct and disciplinary code.
Effective management of operations
Co-ordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project.
Plan and co-ordinate daily tasks and subordinates, with close monitoring of standards and hours.
Client retention and customer service levels
Ensuring that all required formal customer meeting are scheduled, attended and minuted.
Maintenance of positive customer relationships
Quality Management/Ops Process management – adherence to quality standard
Conduct and oversee quality controls and inspections
Effective management of business development function
New business development
Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.
Authority:
GardaWorld Authority Matrix.
Accountability:
– The System Specialist is accountable to the Technical Operations Supervisor or Manager, Integrated Solutions Manager or as assigned for responsibilities stated in this job description and / or Projects and Service & Maintenance Contracts. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
Competencies:
Knowledge:
In country security legislation
GARDAWORLD Operational Policy and procedures
GARDAWORLD HR Policy and procedures including but not limited to Conflict-of-Interest policies
Health and Safety legislation
Skills:
Leading and managing people and customers professionally, Managing Conflict, Communication (Written and Verbal), Negotiation, Customer Service & Retention, Consultancy, Computer literacy, Basic financial skills, Risk identification
Attributes:
Driving change; Ethical and Honest; Able to identify and avoid Conflict of Interest; Customer Thinking; Delivering objectives; Awareness of the market environment; Delivering strategy; Has practical experience with security system installations; Writes and speaks clearly, succinctly and correctly; Basic knowledge of MS Word, Excel, Project, Visio and other applications required for documentation and daily work; Works in an ethical manner, is systematic, methodical and orderly; Ability to work and interact within teams; Appreciates the need to work beyond the call of duty if necessary.
Qualifications & Experience:
Design and Analytical skills and the ability to setup, install, configure, integrate, identify and resolve technical system and issues
Experience in troubleshooting and providing technical support
Strong communication skills to effectively interact with clients, users and team members
Knowledge and understanding of various electronics, digital security, technological equipment and information technology systems
Bachelor’s degree or Diploma in Electronics, Electrical or Computer Engineering, Computer Science or related field
Relevant certifications in Networking like CCNA or similar, CCTV, Access Control, Intruder Alarms, Fire Systems, information technology or related areas would be beneficial
Educational background in Electronics/Electrical Engineering, Telecommunications – Certificate – Diploma – Higher Diploma – Bachelor’s Degree
Min. 1 – 2 years’ experience as an installations technician in a busy environment include demonstrable experience in security system installation, configuration, testing, integrating, upgrading & troubleshooting.
Formal Security Management Training advantageous
Electronic Security Services Management (3yrs – Management or similar)
Extensive experience w.r.t. implementation of the following systems:
CCTV
Access Control + Time & Attendance + Visitor Management Systems
Intruder Detection & Alarms
Fire Detection & Suppression
VOIP & Communication – Analog, Digital, Radio / VHF, PTT etc.
Data Center, Control Room, ICT, Networking and Connectivity
Software Knowledge:
Broad knowledge of Access Control, Time & Attendance, CCTV, Intruder Alarms, Networking
Strong knowledge base on networking and communication protocols i.e. TCP/IP etc.
Basic Computer literacy and proficiency with full MS-Office Suite capability.
Hardware Knowledge:
Broad knowledge of Access Control and Time & Attendance Hardware.
Broad knowledge of CCTV.
Broad knowledge of Alarms.
Broad knowledge of Electric and other type of Fences.
Broad knowledge of Gate Motors and Turnstiles, Boom Barriers/Controllers etc.
Broad knowledge of Intercoms, PA systems etc.
Brands / Technologies to be learnt and work on:
Avigilon, Milestone, Axis, HikVision, Uniview, Dahua, Flir, Genetec, Hanwha, Honeywell, Impro, XTime, Turnstar, Jerrison Time, Genetec, Multimax, Wialon, Mix Telematics, ProxNet, Saco, HID, Impronet, PAL, BDCOM, Montre, Suprema, Guetebruk, Centurion, Hansa, NICE, Came, Anviz, ZKTeco, Lynx, impulse, Multinet, Saflec, Softcon, Sagem, Lenel, Nemtek, BPT, Cisco, Comax, A-phone, Dlink, IDS, Paradox, DSC, Rissco, Texecom, Yealink, PIMA, and any other brand adopted by the company.
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Telecom, Telecommunications, Business Development, Technical Support, Electrical Engineering, Technology, Sales, Engineering
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
