Nafasi ya kazi :- VOLUNTEER – LOAN RECOVERY OFFICER at Expert Consultancy June, 2024


We are hiring for the above role.

Job Purpose

The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.


  • Making precautionary calls to customers related to account issues or payments due
  • Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
  • Escalation of all difficult cases to the company Business Executives (RBEs)
  • Working independently on defined tasks and smaller projects identified jointly with the Head of finance or Team Leader, to help realize the department’s objective.
  • Proving commercial and financial awareness in completing assigned tasks
  • Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
  • Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
  • Seeking opportunities to learn and develop within the company. and through training
  • Undertake any other related duties as assigned by the line management from time to time


  • Quality of departmental service
  • Asset management
  • S/he is accountable for adherence to the company’s Policy

Knowledge and skills

  • Good understanding of loan accounts
  • Previous experience in a business dealing with loans is a plus
  • Experience in customer relationship management
  • Team player
  • Computer literacy, particularly good working knowledge of Microsoft Excel
  • Self-starter with a passion for assigned responsibilities
  • Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.


  • A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field


  • Fluency in Swahili and English languages with excellent verbal communication skill


  • Experience in using Microsoft applications, computer, and smartphone literate.

Job Experience: No Requirements

Work Hours: 8

How to apply:

Share CV, Cover Letter & Previous employment certificates of service on or before 30th June, 2024 to [email protected]

You Email subject head should read (Volunteer Job Vacancy as Loan Recovery (JV/ECL/LRO/19)

You can also call/WhatsApp us on +255759261468 (Ismael Nassary) for any inquiries.