Position: Operations Associate

Operations Associate- Tanzania

OUR CLIENT

Our client, Medtronic Labs, a medical innovative technology company which provides solutions for hypertension and diabetes patients is seeking to fill the position of Operations Associate- Executive in Tanzania.

The client seeks to fill the above position with a suitably qualified and competent professional individual with good experience as an operations associate in the medical industry and providing hardware and software support.

THE JOB

The Operations Associate will be tasked with driving operations for the Empower Health business in a specific area assisting our clients and patients and also for providing IT support expertise for the Empower Health business.

Main Tasks and Responsibilities;

1. 1. Provide excellent customer service technical support and IT expertise for Empower

Health clients in Tanzania.

2. 2. Provide support for Empower Health hardware and software issues and provide maintenance support, as n
3. 3. Work closely with Empower Health program staff in Tanzania, other African countries and the United States, as well as vendors and developers to troubleshoot issues reported from client Along with troubleshooting, document and communicate issues and resolutions per Medtronic Labs’ Quality processes.
4. 4. Along with the Empower Health team, deliver didactic and hands-on Empower Health

training to users, including Healthcare providers, Pharmacy staff, Community Health Workers and Patients. Work closely with Medtronic team and partners, Regional/District Health Management Teams, to coordinate training session scheduling.

5. 5. Support the collection of Empower Health hardware from identified distributer(s) and prepare them for customer users by loading the software onto the phone(s) or tablet(s) and testing both the hardware and software prior to deliver
6. 6. Perform representative testing of new versions of the Empower Health software

application (e.g. when new versions are released, or in response to Android OS

changes).

7. 7. Deliver standardized client satisfaction surveys to ensure that each client and facility is functioning at full Empower Health potent
8. 8. Based on field learnings, client feedback and relevant ideas, contribute to improving the

Empower Health system by sharing feedback and joining innovation sessions.

9. 9. Collaborate with Empower Health program staff via email, weekly or bi-weekly teleconferenc
10. 10. Complete weekly Operations Reports and ensure that assigned tasks are executed successfully and completed within needed time frames to meet program objectives and mileston
11. 11. Complete all required Medtronic LABS and program trainin
12. 12. Any additional duties assigned to deliver the collective Empower Health Goal

QUALIFICATIONS

The job holder should have the following qualifications;

1. a) Degree/Diploma in a health-related field.
2. b) 2 to 3 years’ experience as an Operations Associate
3. c) Candidates who have worked with health information system and field experience will have an added advantag
4. d) Excellent IT support, IT hardware, software applications and related sk
5. e) Excellent communication skills in English and local languag

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies;

1. a) Proactive approach to work and problem-solving capability
2. b) Ability to work individually, with no supervision, and as part of teams, collaborativ c)  Strong interest in improving healthcare access.
3. d) Exceptional interpersonal sk
4. e) Excellent written and verbal communication.

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering a competitive remuneration package for the successful candidate.